topic Re: How Long for Dashboard to Update after Package Upgrade in Billing

How Long for Dashboard to Update after Package Upgrade

carpcat1 — Sun, 14 May 2023 12:23:31 GMT

Hi there,

I upgraded from Faster Fibre to Full Fibre package and the work by Openreach was completed last Thursday, and the service is now live. Everything’s great, but I wondered how long it takes for my account dashboard to update to the correct package as it’s still showing my old package details?

Thanks

Re: How Long for Dashboard to Update after Package Upgrade

Arne-TalkTalk — Wed, 17 May 2023 10:57:47 GMT

Hi carpcat1

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards