topic Re: Locked out of account in Billing

Locked out of account

AndyB76 — Mon, 15 May 2023 16:16:39 GMT

I have been locked out after several unsuccessful attempts to login after resetting password.

I started the day by trying to reset my password using Forgotten password link. This said I had a to use my recovery email associated with the account. After a couple of tries using the mobile verification I was able to reset the password.

However I tried to login in again using Tiscali email and new password and it said there were technical problems. I have just tried again without success and am now logged out.

Please help.

Thanks

Andrew

Re: Locked out of account

ferguson — Mon, 15 May 2023 17:39:02 GMT

Are you locked out of your TalkTalk My Account, or a specific email account?

Re: Locked out of account

ferguson — Mon, 15 May 2023 17:46:45 GMT

OK, I have just noticed you have posted twice, but earlier you did say that this related to My Account. So I am moving this to the Billing section where you will get more appropriate support.

Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Locked out of account

Arne-TalkTalk — Thu, 18 May 2023 13:03:36 GMT

Yes, can you clarify if its the email account or My Account

Re: Locked out of account

AndyB76 — Thu, 18 May 2023 14:01:46 GMT

I am locked out of my tiscali email account. Can you send me am email to reset it.

Thanks

Re: Locked out of account

Arne-TalkTalk — Fri, 19 May 2023 07:09:28 GMT

If you go to the webmail site apps.talktalk.co.uk Sign in and follow the forgotten your password link you should be able to reset it.