topic Re: Disconnected in Billing

Disconnected

Stressa — Fri, 12 May 2023 17:57:21 GMT

Just been disconnected for no known reason. Been in rental for 4 weeks, had internet and phone for 2 weeks due to incompetent change over by talk talk and now they have disconnected my account.
spent last hour on chat to be told that I need to speak to a manager which could be between 24 to 48 hours.
Again I can’t work from home, the telly can’t run and the wife’s internet is not available due to no Wi-Fi.
who can I contact to get things moving.
mos it can’t be due to not paying bill as I am in credit from compensation due to delay in installation into the rental.

Re: Disconnected

ferguson — Fri, 12 May 2023 18:09:30 GMT

It looks like you have been restricted because you haven't paid your bill. I doubt that any compensation has come through in time to cover it.

I have moved this to the Billing section for you, but the support team here won't be back online until Monday.

Re: Disconnected

Stressa — Mon, 15 May 2023 10:49:02 GMT

I have been on the Chat for nearly 2 hours. They are telling me that the account has been disconnected and that I need to open a new account. I cannot accept this type of service and I will be looking for a new provider who cannot be any way as incompetent as Talk Talk.

Re: Disconnected

Arne-TalkTalk — Thu, 18 May 2023 13:51:23 GMT

There is an order ready to go live on 02/06/2023