topic Re: Router return in Billing

Router return

RichardChloe — Mon, 17 Apr 2023 09:38:50 GMT

I was promised a returns bag for my old defunct router, but it has not arrived.

Can you try again please. Sorry saying i need to send back by 28th April but not got anything yet and don't want to be chanrge £50

Re: Router return

Chris-TalkTalk — Mon, 17 Apr 2023 10:07:25 GMT

Hi RichardChloe,

I've ordered the returns bag, it should be with you within a couple of working days but please allow up to 5 working days

Chris

Re: Router return

RichardChloe — Mon, 22 May 2023 08:37:29 GMT

i Just had a bill for £50 as it saying i didn't return but i did return and i got confirmation below. Please can this be picked up and removed from my bill. @Chris-TalkTalk

https://www.royalmail.com/track-your-item#/tracking-results/QZ298308916GB

Re: Router return

Gliwmaeden2 — Mon, 22 May 2023 08:48:05 GMT

I'll move this all to the billing section for you, @RichardChloe, where Arne keeps an eye on this sort of thing.

Your thread will be in that queue for attention.

Re: Router return

Arne-TalkTalk — Mon, 22 May 2023 09:26:34 GMT

Hi @RichardChloe

I have added the tracking number to the account and the charge will be cleared.

Sorry for any inconvenience caused.

Re: Router return

RichardChloe — Mon, 22 May 2023 10:11:48 GMT

Sorry for misunderstanding, i have already returned!!

Please could you check and take the £50 charge of my bill as it already been returned last month. @Chris-TalkTalk @Arne-TalkTalk

Re: Router return

Arne-TalkTalk — Mon, 22 May 2023 11:08:08 GMT

HI RichardChloe

The charge has been removed, the bill in My Account does not update to show this, but the transaction history will show that there is nothing owed.