topic Re: Restrictions on account in Billing

Restrictions on account

Zarab1 — Fri, 19 May 2023 15:03:39 GMT

I need help I had a restriction put on my account as didn’t pay my bill on time but I’ve paid it in full two days ago and gone in circles with the online chats and on the phone past two days to be told the same old and no that the back office need to do it and can take days even tho I was told today it would be 24hrs tops I need this solved asap not in day I cannot afford data and hotspot to try get help for this issue

Re: Restrictions on account

Divsec — Fri, 19 May 2023 15:45:31 GMT

Hi @Zarab1 unfortunately your post has arrived on a Friday afternoon just before the team here leave fir their weekend break so it might not be till Monday that you get a response here.

I have escalated your post.

Re: Restrictions on account

Zarab1 — Fri, 19 May 2023 17:02:27 GMT

Thank you for your response

Re: Restrictions on account

Arne-TalkTalk — Mon, 22 May 2023 11:47:03 GMT

Hi Zarab1

You will need to call our Future Fibre team to check this they can have the restriction removed. If you are struggling to pay the bill, please speak to our payment support team im sure they can help.

Regards

Re: Restrictions on account

Zarab1 — Mon, 22 May 2023 12:11:09 GMT

@Arne-TalkTalk My bill is paid in full and I have spoke to them a few times now and have got no where they have said it’s removed and to wait 20 minutes and when I phoned back again as that didn’t work got told to phone in a few hours as they are updating the systems and when I do phone it says my number that’s linked to my accounts as have no landline is restricted still

Re: Restrictions on account

Gliwmaeden2 — Mon, 22 May 2023 12:15:32 GMT

@Zarab1, I've moved your duplicate post to billing but will now move it out of the way.

Please stick to ONE thread!

Re: Restrictions on account

Zarab1 — Mon, 22 May 2023 12:22:49 GMT

@Gliwmaeden2 what have you done with my other post that I done today that was the most updated one and am new to using so still figuring out how to use this properly

Re: Restrictions on account

Gliwmaeden2 — Mon, 22 May 2023 12:25:47 GMT

Stick to this thread, @Zarab1.

Staff are aware of it, and starting further topics for the same issue breaches forum rules and delays the workflow for other people needing attention.

03451 720074 may help you reach the Future Fibre team directly.

Update on here if you have further issues.

Re: Restrictions on account

Zarab1 — Mon, 22 May 2023 12:31:54 GMT

@Gliwmaeden2 I didn’t mean to like I said new to this but thanks for letting me know I’ve phoned but still not helpfull when I phone it says my number need reactivated and put me through but I use my mobile as don’t have a landline have you seen this issue before

Re: Restrictions on account

Gliwmaeden2 — Mon, 22 May 2023 12:34:55 GMT

Just wait for @Arne-TalkTalk to reach this again. I will move this one to the billing area, as that's the one he works through most of the time.

Just wait for him to get back to you before posting further, to keep this moving forward in the queue for attention.

Re: Restrictions on account

Arne-TalkTalk — Mon, 22 May 2023 13:00:38 GMT

I have logged this as a fault, sorry its still ongoing.

Re: Restrictions on account

Zarab1 — Mon, 22 May 2023 13:21:08 GMT

@Arne-TalkTalk thanks for your help happy to say my internet is back

Re: Restrictions on account

Arne-TalkTalk — Mon, 22 May 2023 13:46:09 GMT

Excellent