topic Re: £75 Gift cloud vouchers not recieved in Billing

£75 Gift cloud vouchers not recieved

Richie_bobby — Mon, 22 May 2023 09:39:54 GMT

Hiya I joined 23/03/2023 with 500mb FF and £75 voucher within 45 days.

I have not received this I have contacted live chat and attempted cs through twitter.

1st cs agent was awesome told me he was escalating as I should have received it in 45 days,

2nd cs agent then told me 60-90 days

3rd cs agent said 60, I asked again now its 90..

I'd like some clarification as to this, and maybe getting some help sorting this out, as I'm expecting 90 days to roll on and it go to 120,

Also I jave checked emails and junk/spam folder and nothing there

Re: £75 Gift cloud vouchers not recieved

Arne-TalkTalk — Mon, 22 May 2023 12:41:54 GMT

Hi Richie_bobby

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Account number. (i cant find any information with the information currently in your profile)

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: £75 Gift cloud vouchers not recieved

Richie_bobby — Mon, 22 May 2023 13:10:44 GMT

Hiya, done as requested

Re: £75 Gift cloud vouchers not recieved

Arne-TalkTalk — Mon, 22 May 2023 13:42:07 GMT

Hi Richie_bobby

I still cant find anything, your account number should start with a 1 and is usually 10 digits, are you able to log into My Account you should be able to find it there.

Re: £75 Gift cloud vouchers not recieved

Richie_bobby — Wed, 24 May 2023 08:53:59 GMT

I've done it again, just incase where should I be putting it as i dont see an option for it, but I have put where I think it should go

Re: £75 Gift cloud vouchers not recieved

Arne-TalkTalk — Fri, 26 May 2023 11:05:17 GMT

Thank you, I've found your account now,

I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards