topic Re: Specific Items Dropping from Wifi and not recovering and need router reset in Billing

Re: Specific Items Dropping from Wifi and not recovering and need router reset

Mackam — Tue, 23 May 2023 14:48:59 GMT

Hello, I have just seen my bill and a charge of £75 has been added to this, can you explain why?

The BT open reach guy said it was the socket and replaced it and this to me is within their responsibility not mine. Anything passed the socket is my issue but up to the socket is BT Open Reach and they said that was issue and there would be no charge as they own up to there.

Re: Specific Items Dropping from Wifi and not recovering and need router reset

Gliwmaeden2 — Tue, 23 May 2023 17:03:15 GMT

It should show in the details of the current bill, @Mackam.

I've moved this to the billing section for you. Staff can also view the rest of the thread.

Re: Specific Items Dropping from Wifi and not recovering and need router reset

Mackam — Tue, 23 May 2023 17:13:09 GMT

No it doesnt, not in detail. I assume I am being charged for engineer visit but since he changed master socket and said it was that and Open reach own the master socket then why am I being charged?

If you can review and resolve if not will cancel Direct Debit on Thursday before payment as I am not paying that.

Re: Specific Items Dropping from Wifi and not recovering and need router reset

Gliwmaeden2 — Tue, 23 May 2023 20:56:22 GMT

Staff will take a look at this during the day, @Mackam.

There does seem to have been a rewriting of the parameters under which Openreach charges may apply since the last time many of us looked. The mention of the garden etc is new.... and rather generalised re the main socket.

Not very fair on us customers having this sprung on us without warning.

Re: Specific Items Dropping from Wifi and not recovering and need router reset

Mackam — Wed, 24 May 2023 07:15:54 GMT

Thats only if you damage the socket which is fair enough. That isnt the case here, I will wait for somebody from Talk Talk to respond as they need to cancel this charge before I cancel my direct debit tomorrow as I am not paying it.

Re: Specific Items Dropping from Wifi and not recovering and need router reset

Gliwmaeden2 — Wed, 24 May 2023 07:28:00 GMT

Don't cancel your Direct Debit as it results in further complications with extra charges and if there are problems with payment it can affect your credit rating.

If the charge can't be justified, @Mackam, staff will definitely sort it out for you but I wouldn't advise giving them such an immediate deadline - it can take time to get hold of engineers' reports from Openreach etc.

Re: Specific Items Dropping from Wifi and not recovering and need router reset

Mackam — Wed, 24 May 2023 07:36:28 GMT

I appreciate your trying to help but this is issue between me and talk talk thank you.

Re: Specific Items Dropping from Wifi and not recovering and need router reset

Gliwmaeden2 — Wed, 24 May 2023 10:14:47 GMT

I see that you have posted on the earlier thread that the engineering charge issue has been resolved, so I'll mark this thread as closed, @Mackam.

https://community.talktalk.co.uk/t5/Broadband/Specific-Items-Dropping-from-Wifi-and-not-recovering-and-need/td-p/2940147/page/3#M855062

Issue now closed.