topic Have cancelled but still receiving bills at £0 in Billing

Have cancelled but still receiving bills at £0

elainejappy — Sun, 28 May 2023 14:09:50 GMT

Hi, I've cancelled my TT service as I've moved home on 3rd April. I was told my service had to be cancelled on 21st April at the earliest and I was charged an early termination fee which was paid this month.

Now I've received a bill at £0 and when I've logged into my old account it is still showing the package as live and says my next bill will be issued at the end of June.

I've returned my TT equipment and had confirmation of receipt. Can my TT account please be closed completely.

Thanks

Have cancelled but still receiving bills at £0

Gliwmaeden2 — Mon, 29 May 2023 09:51:03 GMT

It's kept open for 12 months in case you need information from it, @elainejappy.

You might want to explore the "right to be forgotten" option if you wish it to be shut down sooner.

https://community.talktalk.co.uk/t5/Articles/Access-information-we-hold-on-you/ta-p/2204726

Re: Have cancelled but still receiving bills at £0

Arne-TalkTalk — Tue, 30 May 2023 13:13:02 GMT

Hi elainejappy

It looks like part of the cancellation is still going through.

I will escalate this for you.