topic Re: Can TT charge for non-return of my router? in Billing

Can TT charge for non-return of my router?

Joncee — Mon, 29 May 2023 18:55:25 GMT

I’m confused about this - I was sent a TalkTalk router when I joined TalkTalk several years ago. I used it for a while, then bought myself a new router but kept the other one as a spare. I recently changed to a new provider but TalkTalk keep asking me to send the original router back or I’ll be charged £50. The only problem is that now I can’t find it. But when I checked TalkTalk’s terms and conditions it clearly states that the router sent out on joining becomes the customer’s property, and it’s only if you later have the router replaced by TalkTalk (which I didn’t - I bought my own) that the replacement router is TalkTalk’s property. Am I right in thinking that TalkTalk aren’t entitled to charge me? Can anyone clarify this for me?

Re: Can TT charge for non-return of my router?

Gliwmaeden2 — Mon, 29 May 2023 22:03:52 GMT

@Joncee, yes you are right, but Arne will need to make a note in your Account to that effect, and you will need to keep an eye on it. If a charge does pop up, staff can sort that too.

Re: Can TT charge for non-return of my router?

Joncee — Tue, 30 May 2023 06:52:07 GMT

OK thanks. That’s a relief to know. I’ve no problem with returning it if I can find it but we had a massive clearout last year so I think it probably went to recycling!

Re: Can TT charge for non-return of my router?

Arne-TalkTalk — Tue, 30 May 2023 09:29:00 GMT

Hi @Joncee

I will add a note to the account to stop any charges being applied.

Regards

Re: Can TT charge for non-return of my router?

Joncee — Tue, 30 May 2023 15:25:44 GMT

Many thanks for your help!

Re: Can TT charge for non-return of my router?

Arne-TalkTalk — Wed, 31 May 2023 09:29:56 GMT

No problem.