topic Upgrading service - No confirmation email in Billing

Upgrading service - No confirmation email

Ruth2606 — Sat, 03 Jun 2023 17:08:57 GMT

Hi,

I wonder if you can help. I recently tried going through the upgrade process to upgrade to fibre 500. I selected the install date for June 2nd, but nothing happened. No confirmation email and no engineer showed up. I've done it again, but the install date is now for June 19th. Again, no confirmation email. I can't see anything on the account which suggests the order has gone through?

Can someone please confirm if the order is now under way?

Re: Upgrading service - No confirmation email

ferguson — Sat, 03 Jun 2023 17:21:40 GMT

Sorry to see this. The support team here can certainly look into this for you, but bear in mind that they won't be back online until Monday.

Re: Upgrading service - No confirmation email

Arne-TalkTalk — Mon, 05 Jun 2023 13:07:50 GMT

Hi @Ruth2606

I cant see any order for full fibre on your account, Have you called us?

Call the loyalty team on 03451720088 The will be able to help.

Sorry for any inconvenience caused.