topic Re: The bar on my account still hasnt been lifted in Billing

The bar on my account still hasnt been lifted

Candice2 — Mon, 05 Jun 2023 21:56:11 GMT

My Internet got restricted at around 4:30pm I paid the outstanding balance and my Internet still isn't working I spoke to someone and they said 3 to 5 hrs and my Internet would be back on its still not working it's saying sign into network when I try and connect my phone to the wifi

Re: The bar on my account still hasnt been lifted

Gliwmaeden2 — Mon, 05 Jun 2023 23:02:09 GMT

It sometimes takes longer, @Candice2, so may be sorted overnight.

Let us know.

If you need further help, staff will need to identify your account. Add your Talktalk landline number or account number to your community forum profile details.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Staff reply during the day, Monday to Friday.

I'll move this to the billing section for you

Re: The bar on my account still hasnt been lifted

Candice2 — Mon, 05 Jun 2023 23:12:37 GMT

Thank you

Re: The bar on my account still hasnt been lifted

Candice2 — Tue, 06 Jun 2023 06:11:36 GMT

My Internet still won't connect its saying sign in required then when I click that its just a blank page

Re: The bar on my account still hasnt been lifted

Gliwmaeden2 — Tue, 06 Jun 2023 06:37:58 GMT

Wait for staff to reach this thread, @Candice2. It is in the queue for attention. The workflow is automated, so it's best just to watch for a reply now.

Re: The bar on my account still hasnt been lifted

Gliwmaeden2 — Tue, 06 Jun 2023 06:55:02 GMT

Try following these instructions, @Candice2 :

Make sure that the router is OFF for fully 30 minutes. Then power up again.

Re: The bar on my account still hasnt been lifted

Arne-TalkTalk — Tue, 06 Jun 2023 11:36:40 GMT

I cant see any barr on the account have you restarted all the equipment ?

Re: The bar on my account still hasnt been lifted

Candice2 — Tue, 06 Jun 2023 13:45:24 GMT

Yes have re started everything reset my router turned it off for 30 mins it's saying sign in required and when I click it just comes up blank

Re: The bar on my account still hasnt been lifted

Arne-TalkTalk — Wed, 07 Jun 2023 10:40:06 GMT

You may have a fault, as there is no bar on the account , where are you seeing "sign in required"