topic Re: Cashback and missing order reference in Billing

Cashback and missing order reference

Dudda — Tue, 23 May 2023 14:45:47 GMT

I've recently moved to full fibre and when I signed up I went via a cashback offer. Unfortunately it hasn't tracked correctly and when I supply the order reference or account number they state it's not valid.

For Talk Talk we need a reference beginning with "N7", "N8" or S0, followed by 7 digits, please can you provide this reference.

Any ideas where this can be found?

Re: Cashback and missing order reference

Arne-TalkTalk — Wed, 24 May 2023 11:18:33 GMT

Hi @Dudda

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: Cashback and missing order reference

Dudda — Sat, 27 May 2023 15:29:36 GMT

Thanks @Arne-TalkTalk, look forward to your response

Re: Cashback and missing order reference

Arne-TalkTalk — Wed, 07 Jun 2023 10:57:31 GMT

Hi @Dudda

Sorry for the delay.

I cant find your order reference anywhere on your account, which indicates there is a fault at our side as the service is live. I'll need to log this for you.

How much was the cashback for?

Re: Cashback and missing order reference

Dudda — Wed, 07 Jun 2023 13:15:06 GMT

It should have been a £125 Amazon voucher. It was an offer directly with talktalk. I had an initial email saying it tracked but the status hasn't updated since then.

Re: Cashback and missing order reference

Arne-TalkTalk — Wed, 07 Jun 2023 14:38:51 GMT

Thank you I will contact the team responsible to sort this out.