topic Re: Giftcloud Voucher in Billing

Giftcloud Voucher

Johnrd — Mon, 22 May 2023 07:45:40 GMT

Hello,

I have been waiting since Nov 2022 for my £125 Amazon voucher. On 14.05.2023 I was promised by Alvin on mychat that I would have my voucher within 24 hours. That was 8 days ago and still no voucher. Giftcloud are still saying they are still waiting for TalkTalk to confirm I have completed my purchase.

Can someone from TalkTalk please advise.

Re: Giftcloud Voucher

Gliwmaeden2 — Mon, 22 May 2023 08:39:36 GMT

Complete your community forum profile details for TT staff to identify your account, @Johnrd.

Go via your avatar/name; settings. Add your landline phone number / Talktalk Account number in Personal Information. SAVE CHANGES.

I'm moving this thread to the billing section for you. Please look out for a response from staff.

Your thread will be in a queue for attention.

Re: Giftcloud Voucher

Arne-TalkTalk — Mon, 22 May 2023 12:38:55 GMT

Hi Johnrd

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Landline telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Giftcloud Voucher

Johnrd — Mon, 22 May 2023 13:35:09 GMT

Thought I already had, I was wrong. Thanks for letting me know.

Don't have a landline, but have included my account number even though there was nowhere obvious to put it on the form.

Re: Giftcloud Voucher

Arne-TalkTalk — Mon, 22 May 2023 13:44:57 GMT

Thank you that's perfect, Vouchers can take upto 30+ (maximum of 90 days), I will chase this up in this instance.

Re: Giftcloud Voucher

Johnrd — Thu, 25 May 2023 21:25:06 GMT

Hello Arne,

Thanks for that. As I have been waiting for my voucher for over 150 days, well beyond the maximum 90 days, can you let me know how much longer it will be?

Re: Giftcloud Voucher

Arne-TalkTalk — Fri, 26 May 2023 07:17:13 GMT

I will contact Giftcloud and let you know when they reply.

Re: Giftcloud Voucher

Johnrd — Wed, 07 Jun 2023 14:45:17 GMT

Hello Arne, It has been over three weeks since Alvin from TalkTalks mychat service promised this would be fixed within 24 hours and a couple of weeks since I heard from you. I understand you have to rely on Giftcloud getting back to you, but their website is saying they are still waiting for TalkTalk to let them know I completed the order.

I don't know who is messing up, but is there no one at TalkTalk who can get this resolved within a reasonable time period. So far It has been well over double the 90 day maximum that TalkTalk promise, with no sign of being any closer to getting my voucher.

Please advise.

Re: Giftcloud Voucher

Gliwmaeden2 — Wed, 07 Jun 2023 15:48:43 GMT

Re-escalated for you, @Johnrd.

Re: Giftcloud Voucher

Johnrd — Fri, 09 Jun 2023 00:59:06 GMT

Thank you. That fixed it. I have my voucher.

Re: Giftcloud Voucher

Anonymous — Tue, 13 Jun 2023 07:40:49 GMT

Morning,

I'm sorry for the delay and thanks for confirming 🙂

Thanks