topic Re: UNABLE TO CANCEL SUPERSAFE BOOST DUE TO PENDING ORDER in Billing

UNABLE TO CANCEL SUPERSAFE BOOST DUE TO PENDING ORDER

sludge94 — Fri, 09 Jun 2023 07:39:57 GMT

I need to cancel the supersafe boost, as I do not use it and do not want to incur charges when the free trial ends. However if I try to turn it off, it says I have orders pending (which is incorrect). I need someone to shift the pending order and cancel the boost for me please.

Re: UNABLE TO CANCEL SUPERSAFE BOOST DUE TO PENDING ORDER

Gliwmaeden2 — Fri, 09 Jun 2023 08:43:03 GMT

Moving this to the billing section for you, @sludge94. It's a problem in My Account.

Re: UNABLE TO CANCEL SUPERSAFE BOOST DUE TO PENDING ORDER

Arne-TalkTalk — Tue, 13 Jun 2023 12:08:52 GMT

Hi @sludge94

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards