topic Re: £100 Gift card not received in Billing

£100 Gift card not received

jankes124 — Mon, 12 Jun 2023 13:47:57 GMT

Hi I supposed to receive £100 voucher after choosing to move from BT to TalkTalk unfortunately I haven't received anything so far. Can anyone check that for me please.

Re: £100 Gift card not received

Arne-TalkTalk — Wed, 14 Jun 2023 09:53:11 GMT

Hi @jankes124

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: £100 Gift card not received

jankes124 — Wed, 14 Jun 2023 18:21:09 GMT

Hi, can't find "Account number" in my profile I don't know where to change it. I can send you all relevant information's including screenshots of last bill etc. via private message if you want.

Re: £100 Gift card not received

Gliwmaeden2 — Wed, 14 Jun 2023 20:36:00 GMT

@jankes124, you can put in your account number instead of your landline number OR, at the end of Personal Information, find Private Notes and put it in there. SAVE CHANGES.

Re: £100 Gift card not received

jankes124 — Wed, 14 Jun 2023 20:41:52 GMT

Thank you, I have added my account number to custom.profile.phone_number and Private notes as well.

Re: £100 Gift card not received

Arne-TalkTalk — Fri, 16 Jun 2023 08:51:33 GMT

Hi jankes124

I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards