topic Re: list of phone boosts blank on website in Billing

list of phone boosts blank on website

davemk39 — Sun, 18 Jun 2023 14:01:21 GMT

i want to look at the list of phone boosts.

when i go there from my dashboard i get a blank list (image attached)

i've tried on 2 different browsers and its the same

any issues with the website?

ferguson — Sun, 18 Jun 2023 15:25:37 GMT

It's a mess, not working for so many, clearly broken.

What particularly did you want to implement/change?

davemk39 — Sun, 18 Jun 2023 17:40:39 GMT

i'm thinking of turning off the unlimited anytime calls boost but its not possible online,

also i want to see if theres an unlimited off peak calls boost available to switch to thats cheaper

but thats not possible either

do you have a number for the loyalty team so i can give them a call as i'm out of contract

and would renew

ferguson — Sun, 18 Jun 2023 18:32:21 GMT

Sure, the best number for the loyalty team is 0345 172 5157, but they are not available on Sundays.

Arne-TalkTalk — Tue, 20 Jun 2023 13:03:13 GMT

I will log this with the My Account team.

Apologies for any inconvenience, is there a specific boost you want to add?

davemk39 — Thu, 22 Jun 2023 09:10:04 GMT

i sorted it out with the loyalty team, they gave me half price anytime calls.

i wanted to see if talktalk done an unlimited off peak phone boost which would be cheaper.

they used to, but it wasn't there 18 months ago so i had to signup to anytime calls boost

anyway its all sorted for 2 years now, thanks

Gliwmaeden2 — Thu, 22 Jun 2023 09:18:55 GMT

There is an off peak unlimited calls boost available, @davemk39.

Not sure why you were not offered that. @Arne-TalkTalk, is this a relatively recent development that the agent may have overlooked?

Arne-TalkTalk — Thu, 22 Jun 2023 09:54:19 GMT

Thanks for the update