50% discount on UK Calls boost not being applied

judith_huke — Tue, 20 Jun 2023 11:02:36 GMT

I recently renewed my Full Fibre package for a further 18 months at a rate of £40.00 per month (£32 + £8 UK Calls Boost(discounted from £16). When I receive my first bill, the boost has only a £1.32 discount.

I raised this question with Talk Talk support (via email/messaging) twice, but they have been unable to explain a) that the bill is correct b) that the 50% discount will be correctly applied for future months.

I would expect this to be a simple matter, but I'm struggling to get an answer

Judith Huke

Account No. removed for security

Re: 50% discount on UK Calls boost not being applied

Arne-TalkTalk — Tue, 20 Jun 2023 11:02:44 GMT

Hi @judith_huke

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

topic 50% discount on UK Calls boost not being applied in Billing

50% discount on UK Calls boost not being applied

Re: 50% discount on UK Calls boost not being applied