topic Re: Giftcloud email not received in Billing

Giftcloud email not received

ARP23 — Sat, 13 May 2023 06:43:46 GMT

I was moving to Now for my broadband and phone when customer retentions called me and offered me £100 Giftcloud voucher to stay which I did.

I’ve received confirmation emails for my new contract with Talk Talk but no email from Giftcloud confirming the voucher will be received in 90 days. This actually happened when I signed up to Talk Talk via broadband choices so I know the email if critical to receiving the voucher!

I called the retentions team who saw the voucher had been requested on my account but I’ve checked my spam folder too and I’ve received nothing. They said they would escalate it and I should receive the email in 24 hrs but again nothing.

Can someone here please help? It’s the only reason I stayed with Talk Talk and without the voucher the service is more expensive than the offer I had from Now.

Re: Giftcloud email not received

Arne-TalkTalk — Fri, 19 May 2023 11:08:48 GMT

Hi @ARP23

I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards

Re: Giftcloud email not received

Samtila — Sun, 18 Jun 2023 21:17:14 GMT

Hello,

I am having the same issue.

I signed renewed my contract and was promised a £130 voucher. I have contacted gift cloud with no response. Can someone help me please?

Re: Giftcloud email not received

ferguson — Sun, 18 Jun 2023 21:34:08 GMT

@Samtila

Please start your own topic, complete your community profile and then the support team will be happy to help.

Re: Giftcloud email not received

Arne-TalkTalk — Tue, 20 Jun 2023 08:44:02 GMT

@ARP23 can you confirm the voucher has been received.

Re: Giftcloud email not received

irealaziz — Tue, 20 Jun 2023 13:59:23 GMT

does the issue has been resolved or still in pending, if anyone have solution then please let me know too, any kind of help would be appreciated. Thanks in Advance...!!!

Re: Giftcloud email not received

Gliwmaeden2 — Tue, 20 Jun 2023 16:29:18 GMT

@irealaziz, if you have an issue, please start a new topic to avoid confusion between customer accounts.

Also add your Talktalk landline number / account number to your community forum profile details.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Re: Giftcloud email not received

stemurray79sky — Sat, 15 Jul 2023 14:05:08 GMT

i have the exact same problem aswell. Exact same circumstances.

Re: Giftcloud email not received

ferguson — Sat, 15 Jul 2023 14:17:13 GMT

@stemurray79sky Then follow the exact same advice as given previously: start your own topic.