topic Upgraded to 500 fibre in Billing

Upgraded to 500 fibre

leszek_c — Tue, 20 Jun 2023 17:28:02 GMT

I just upgraded to Fibre 500 and because I am in the middle of the current contract with talktalk the guy over the phone said there is £30 fee for cancelling old contract. I've got the welcome email from TalkTalk and is said that there is Setup Fee £60 + P&P £9.99.

I'm lost now. So I am going to be charged £90 all together? Why there is a setup fee?

Thank you.

Re: Upgraded to 500 fibre

Arne-TalkTalk — Wed, 21 Jun 2023 08:24:34 GMT

Hi leszek_c

Thanks for your post

Because its an upgrade there shouldn't be a contract breakage fee as you are remaining as a customer, The setup fee is because full fibre requires an engineer to install extra equipment.

Regards