topic Re: recycling router in Billing

recycling router

Fiona2023 — Sat, 17 Jun 2023 21:58:12 GMT

Hello,

When I cancelled my account TalkTalk said they would send a pre paid shipping bag to send back the router, otherwise I would be charger 50£. The bag has not arrived yet and I am moving. I am reading on the Q&A there is also an option to recycle my router, I would like to do this instead of sending it back in the package is this okay? I do not want to be charged 50£.

Re: recycling router

Gliwmaeden2 — Sun, 18 Jun 2023 07:58:40 GMT

Staff can ensure that a bag is sent to the new address, @Fiona2023, in which case, add it in your profile information in Private Notes, at the end of Personal Information. You need to go via your avatar/name; settings. SAVE CHANGES.

If you opt for local recycling, it also needs to be recorded by staff here, and if a charge is automatically generated it can then be cancelled.

If you do send a router back, keep evidence of the certificate of posting with the tracker number on it. Sometimes the process of recording the returns has been chaotic, I'm afraid.

Staff will be back after the weekend.

I'll move this to the billing section as it's an account issue.

Re: recycling router

Arne-TalkTalk — Tue, 20 Jun 2023 13:38:36 GMT

Hi @Fiona2023

We would prefer if you send it back, I will order a new bag have you already moved out?

Re: recycling router

Fiona2023 — Wed, 21 Jun 2023 12:43:46 GMT

Hi Arne,

I would really prefer to recycle myself, can you please make note of this change on my account?

Thank you

Re: recycling router

Arne-TalkTalk — Thu, 22 Jun 2023 12:20:31 GMT

Again we would prefer to take it back as it can be refurbished.

Re: recycling router

Fiona2023 — Thu, 22 Jun 2023 19:58:38 GMT

Hi Arne,

Apologies for this inconvenience however I have already moved and it is out of the UK. When I cancelled my account a TalkTalk customer service agent said the pre paid shipping bag would arrive in 3-5 days however I completely understand the challenges and variability of mail delivery and it did not arrive in that time. As I have already moved, I would be happy to recycle as I completly understand and appriciate the effort to reduce and recycle electronic waste. As well sending an additional bag may contribute to greater environmetal imapact. May this recycling be documented on my account?

Let me know if this is possible. I appriciate your customer service and time!

Fiona

Re: recycling router

Arne-TalkTalk — Fri, 23 Jun 2023 09:31:46 GMT

Ok I understand, no problem. Noted.