topic Switching to FTTP but no landline on offer in Billing

Switching to FTTP but no landline on offer

oldbuffer1 — Mon, 26 Jun 2023 15:51:58 GMT

Hi,

I am currently mid contract with a Fibre Broadband and Landline service. At present there is fibre in our street and it's available on Talk Talk upgrades. I would like to upgrade to full fibre, but in doing so I will lose my landline. For a number of reasons, it is imperative I keep my existing landline (or rather my phone number). Since TalkTalk would no longer be able to provide me with the service I originally signed up for, I would therefore need to exit the existing contract and find a provider who can give me FTTP and a Call Package via digital phone service. (I believe there are currently only three companies that do this, ie BT, Sky and Vodafone.). under these circumstance can I terminate my existing contract and seek another provider without incurring any financial penalties.

Please advise

Re: Switching to FTTP but no landline on offer

ferguson — Mon, 26 Jun 2023 15:59:13 GMT

I wouldn't have thought so. If you want the support team to advise it will help if you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Switching to FTTP but no landline on offer

Arne-TalkTalk — Wed, 28 Jun 2023 11:15:05 GMT

Hi @oldbuffer1

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards