topic Re: sending tv box back and complaint in Billing

sending tv box back and complaint

Pash02 — Thu, 29 Jun 2023 09:05:28 GMT

My contract ends in a few days and I don’t know if I will be charged for the TV boxes and boost as it is free at the moment.

On the chat i am being told i have to pay for the return because my account isn't verified yet i have send them everything i know except the phone password.which i have now done.

It has been changed from the one i had set up and the one 1st gave the person on the chat to something else without my permission.

Funny how they didn't ask for my home phone number.

How do i change my phone password as like a fool i told the person in the chat the full password?

Also how do i lodge a complaint

Chat started at 9.20 ended at 10.00

NOT happy and wish i asked on here and not chat arrggggg

Re: sending tv box back and complaint

Karl-TalkTalk — Thu, 29 Jun 2023 09:13:12 GMT

Can I clarify, when you mention your contract ending and returning boxes etc, are you moving to another provider, or just letting the contract end and remaining on a rolling monthly contract ?

For issues with the telephone password, Please also see our Article : Setting Up a Telephone Password

Thanks

Karl.

Re: sending tv box back and complaint

Gliwmaeden2 — Thu, 29 Jun 2023 09:18:08 GMT

@Pash02, anything that was discounted while in contract will be full price when out of contract unless there's a complete mismatch between when boosts were set up and the contract length.

Your service otherwise continues as normal.

Please wait for staff to reach your thread to look into the Account issue.

Your post is in the queue for attention.

There's a link to Complaints at the foot of every TT page.

Re: sending tv box back and complaint

Pash02 — Thu, 29 Jun 2023 09:43:37 GMT

Hi @Karl-TalkTalk

Yes I told Mae my contract is ending and how do I send the boxes back.

I didn't mention leaving or anything.

I tried the setting up password but it just kept emailing me the password.

I will try again later.

I have the full chat in an email if you would like it.

Thanks

Re: sending tv box back and complaint

Karl-TalkTalk — Thu, 29 Jun 2023 09:54:06 GMT

Just had a quick look at your account.

You do not need to return any equipment.

There are no chargeable boosts showing.

There will be a charge for TalkTalk TV @ £5 per month going forward, but the TV option can be removed.

Thanks

Karl.

Re: sending tv box back and complaint

Pash02 — Thu, 29 Jun 2023 10:05:39 GMT

Hi @Karl-TalkTalk @Karl please can you remove the TT TV from the account as I don't need it and anything else that will be chargeable when my contract ends?

Do I just put the TV boxes in the bin as I don't need them also?

Thanks

Re: sending tv box back and complaint

Karl-TalkTalk — Thu, 29 Jun 2023 10:08:52 GMT

If you do not need the TV Boxes, I'll send out a couple of returns bags for them.

I'll drop you a PM to confirm some security details so I can get someone to remove the TV option for you.

Karl.

Re: sending tv box back and complaint

Pash02 — Thu, 29 Jun 2023 10:59:44 GMT

Form completed and replied to the PM (I didn't even know there was that option hahaha)

Thanks

Re: sending tv box back and complaint

Karl-TalkTalk — Thu, 29 Jun 2023 11:14:46 GMT

I've sent you a PM with the details.

Karl.

Re: sending tv box back and complaint

Pash02 — Thu, 29 Jun 2023 11:37:13 GMT

Thanks Karl.

What can i do over the phone password issue that i cannot change as i only have the option for e mailing the current password to me?

Re: sending tv box back and complaint

Karl-TalkTalk — Thu, 29 Jun 2023 12:02:56 GMT

Just tested this with my own account, it will not let me change my password either.

I've emailed internally here to see if there is an issue with this.

Karl.