topic TalkTalk email for cancellations in Billing

TalkTalk email for cancellations

JHollywood — Thu, 29 Jun 2023 19:24:07 GMT

I have called and used live chat a number of times to cancel my account. I’ve received an email today asking about direct debits. I don’t have a lot of faith in TalkTalk as an organisation so I need an email stating the account is cancelled.

Re: TalkTalk email for cancellations

ferguson — Thu, 29 Jun 2023 19:38:02 GMT

I have moved this to the Billing section for you where the support team can check. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: TalkTalk email for cancellations

JHollywood — Thu, 29 Jun 2023 20:11:18 GMT

Cheers pal. All I need is an email address.

Re: TalkTalk email for cancellations

ferguson — Thu, 29 Jun 2023 20:40:25 GMT

There isn't one that you can deal with directly, other than complaints and that is not particularly effective and somewhat protracted, honestly. Your best option is as I have suggested. Fill in your details and the support team can help.

Re: TalkTalk email for cancellations

Arne-TalkTalk — Fri, 30 Jun 2023 06:44:04 GMT

Hi @JHollywood

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards