topic moving home in Billing

moving home

jrs270575 — Thu, 29 Jun 2023 21:19:59 GMT

I need to start the moving home process but it says my 'account is in the process of being closed' but my cantract still has 1 year left to run ?

Can anyone help please

Gliwmaeden2 — Thu, 29 Jun 2023 21:29:40 GMT

I'll move this to the billing section as it is something that needs checking in My Account.

Staff will be back during the day. Hopefully Friday, otherwise after the weekend, @jrs270575.

Don't post further before getting a response from them, as you want this message to reach them asap in the automated workflow.

Arne-TalkTalk — Fri, 30 Jun 2023 07:17:58 GMT

Hi jrs270575

Sorry that you are having problems.

There isn't a cancellation on the account, best option would be to call us on 03451720088 and speak to the homemove team.

They can help.