topic Re: Cancel services in Billing

Cancel services

Coray — Wed, 28 Jun 2023 04:05:15 GMT

Why do talktalk make it so hard for you to cancel your service, phoned up the loyalty team asking them to cancel contract and services as it was still in my 14 day cooling period, got told it would cancel on the 27th of June (yesterday) phoned up again to the support member not knowing anything about the original request, can a member of the support here cancel the service and work on an easier way of doing this, ridiculous

Re: Cancel services

Gliwmaeden2 — Wed, 28 Jun 2023 07:09:50 GMT

Forum staff are not authorised to do this for you, @Coray, but they can check what's gone wrong with the original request.

Your post is in the queue for attention.

I'll move it to the billing section.

Re: Cancel services

Coray — Wed, 28 Jun 2023 10:57:22 GMT

Thanks still waiting on someone to check.

Re: Cancel services

Gliwmaeden2 — Wed, 28 Jun 2023 11:20:06 GMT

Staff are working through the queue. Posting further delays the automated workflow, so it's really important to wait for their response before posting again.

Re: Cancel services

Arne-TalkTalk — Wed, 28 Jun 2023 12:05:32 GMT

Hi Coray

The account is due to cancel today (28th) can be anytime upto midnight.

Regards

Re: Cancel services

Coray — Wed, 28 Jun 2023 21:53:38 GMT

Thanks @Arne-TalkTalk I'm still waiting on the cancellation, can you look into it further and if you're able to raise a complaint and get a manager to call me back that would be great, everytime I try and do that on the phone they either stick me on hold or try and not sort the problem

Re: Cancel services

Gliwmaeden2 — Wed, 28 Jun 2023 22:26:07 GMT

@Coray, Arne did say midnight.

Re: Cancel services

Coray — Wed, 28 Jun 2023 22:37:11 GMT

I'm not going to hold my breath, I don't see why it would cancel at midnight, 30mins to go from now and still not off, talktalk can't do anything right.

Re: Cancel services

Coray — Wed, 28 Jun 2023 23:02:15 GMT

12:02, and the service is still not cancelled

Re: Cancel services

Coray — Thu, 29 Jun 2023 07:20:49 GMT

It's still not off, what a joke of a company, all support reps said it was 27th then I get told yesterday 28th and still nothing, I need you to honor the cancellation today!

Re: Cancel services

Gliwmaeden2 — Thu, 29 Jun 2023 07:56:24 GMT

I'll re-escalate this for you, @Coray.

Best not to post further before getting a response from staff as each post pushes it back in the automated workflow.

It's worrying that cancellation is such a hurdle.

Re: Cancel services

Coray — Thu, 29 Jun 2023 13:04:01 GMT

Hello, anyone in the office today.

Re: Cancel services

Coray — Thu, 29 Jun 2023 19:04:01 GMT

Waiting all day for a response, typical talktalk lol

Re: Cancel services

Gliwmaeden2 — Thu, 29 Jun 2023 21:46:17 GMT

Your posts are delaying the progress of the thread, @Coray.

Please don't post again before staff reply.

If you jump ahead again, you'll find that it's after the weekend before you hear back.

Re: Cancel services

Arne-TalkTalk — Fri, 30 Jun 2023 13:11:00 GMT

Really sorry that this is still ongoing, I have checked the and cease date has been moved to the 7th due to a system issue with City Fibre.

Im sorry that this was not relayed to you.