topic Re: Order number beginning with N7 N8 or S0 in Billing

Order number beginning with N7 N8 or S0

MikDundee — Wed, 14 Jun 2023 13:08:40 GMT

Hi, I've been trying to get hold of my order number that begins with N7, N8 or S0. When i joined I had an issue with the order being attched to another email address similar to mine, but cuistomer suppose havn't been able to find any kind of order number. None of the correspondance i had had this code on it.

I'm trying to put in my claim for topcashback, I got this package off the back of the cashback offer. Does anyone know how I can get hold of this number? It must be somewhere from the early correspondance

Re: Order number beginning with N7 N8 or S0

Gliwmaeden2 — Wed, 14 Jun 2023 15:56:09 GMT

Staff will reply on this thread, @MikDundee. They are on here Monday to Friday daytime.

I will move this to the billing section.

Re: Order number beginning with N7 N8 or S0

Arne-TalkTalk — Thu, 15 Jun 2023 09:25:39 GMT

Hi @MikDundee

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: Order number beginning with N7 N8 or S0

MikDundee — Thu, 22 Jun 2023 10:36:32 GMT

Hello! The security link didn't work. Could you send another?

Re: Order number beginning with N7 N8 or S0

Gliwmaeden2 — Thu, 22 Jun 2023 10:56:43 GMT

@MikDundee, the links have a very short shelf life so would long since have expired.

I'll re-escalate this for you: keep an eye on the thread so that you can respond asap after the new PM comes in.

Re: Order number beginning with N7 N8 or S0

Arne-TalkTalk — Thu, 22 Jun 2023 12:20:56 GMT

I have resent it.

Re: Order number beginning with N7 N8 or S0

MikDundee — Sat, 01 Jul 2023 20:33:53 GMT

I have completed the security thing. Has it worked? I haven’t heard anythig back?

Re: Order number beginning with N7 N8 or S0

MikDundee — Sat, 01 Jul 2023 20:34:32 GMT

I have completed the security thing. Has it worked? I haven’t heard anything since

Re: Order number beginning with N7 N8 or S0

ferguson — Sat, 01 Jul 2023 20:58:39 GMT

I have re-escalated this for you. The support team should pick it up again as soon as they can when they are back online from Monday.

Re: Order number beginning with N7 N8 or S0

Arne-TalkTalk — Wed, 05 Jul 2023 08:47:45 GMT

Hi @MikDundee

Apologies for the delay.

There is an error on your account stopping me from accessing your sales order, this has been logged as fault, How much was the cashback for?

I can contact the marketing team directly to have the sale validated.

Thank you.

Re: Order number beginning with N7 N8 or S0

MikDundee — Fri, 14 Jul 2023 10:15:12 GMT

Likewise!

The Cashback was for £106. I had the Engineer come out on the 15th June. It went Live on the 14th July.

Re: Order number beginning with N7 N8 or S0

Gliwmaeden2 — Fri, 14 Jul 2023 10:44:28 GMT

Re-escalated for you again, @MikDundee.

If you've only just gone live it will be a while before Cashback comes through, as it's usually well after the cooling off period.

Re: Order number beginning with N7 N8 or S0

Arne-TalkTalk — Tue, 18 Jul 2023 09:34:28 GMT

I cant find your sales reference in your account, so I have escalated this to get the sale validated.