topic Re: How to reach TalkTalk's live chat? Billing issues and useless phone conversations. in Billing

How to reach TalkTalk's live chat? Billing issues and useless phone conversations.

laudwd — Tue, 04 Jul 2023 16:06:31 GMT

On the website, there are countless of mentions of a Live Chat to talk to an advisor at TalkTalk, but no links or ways to actually do it. This place is a kafkaesque nightmare. I'm still being billed months after having spoken to someone at Talk Talk who agreed to pause our wifi, since I moved out my flat. I'd be grateful if someone at Talk Talk would get in touch immediately.

- as a side note, as I attempt to post this question I'm told it's impossible as too many people are attempting to post at the same time. This is a disgrace.

Re: How to reach TalkTalk's live chat? Billing issues and useless phone conversations.

martswain — Tue, 04 Jul 2023 16:23:33 GMT

Chat is available on this page

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#U2230529

Re: How to reach TalkTalk's live chat? Billing issues and useless phone conversations.

martswain — Tue, 04 Jul 2023 16:25:46 GMT

TT do not pause payments when you move out pending activation of the account at a new address.

I think you have been advised incorrectly.

Re: How to reach TalkTalk's live chat? Billing issues and useless phone conversations.

ferguson — Tue, 04 Jul 2023 21:46:20 GMT

@laudwd

If you would like the support team to look into this for you make sure that your personal details including the relevant TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: How to reach TalkTalk's live chat? Billing issues and useless phone conversations.

Arne-TalkTalk — Thu, 06 Jul 2023 07:25:09 GMT

Hi laudwd

Thanks for your post, we dont offer a service to pause an account.

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards