topic Re: How do I remove unlimited UK calls boost from my account? in Billing

How do I remove unlimited UK calls boost from my account?

JulieB6 — Thu, 06 Jul 2023 06:17:08 GMT

This option is not showing in my account list of boosts to disable myself, which I understand I should be able to do.

Re: How do I remove unlimited UK calls boost from my account?

Gliwmaeden2 — Thu, 06 Jul 2023 06:44:58 GMT

You are right, @JulieB6. There is a fault in My Account which has been happening on and off for the past year.

You need to contact support after 9am:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Or add your Talktalk landline number to your community forum profile details for TT staff to identify your account and they can remove it for you. Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Your thread is in a queue for attention. I'll move it to the billing section as this is not a problem with the phone service itself.

Re: How do I remove unlimited UK calls boost from my account?

Chris-TalkTalk — Thu, 06 Jul 2023 11:52:37 GMT

Hi Julie,

How are you getting on, do you still need assistance with this?

Chris

Re: How do I remove unlimited UK calls boost from my account?

JulieB6 — Thu, 06 Jul 2023 12:10:31 GMT

Hi Chris

Are you able to take off the UK unlimited calls boost please from my account? I don't wish to be charged this now as I don't use the phone hardly at all, so it's better value for me to just pay for calls adhoc.

Thanks

Julie

Re: How do I remove unlimited UK calls boost from my account?

Chris-TalkTalk — Thu, 06 Jul 2023 12:19:50 GMT

Could I just ask which service you have, do you have our Future Fibre (FTTP) service?

Chris

Re: How do I remove unlimited UK calls boost from my account?

JulieB6 — Thu, 06 Jul 2023 12:24:43 GMT

Yes, I believe so. Do you need my account number or is it best to PM me for more details? I've added my phone number to my profile as suggested earlier.

Julie

Re: How do I remove unlimited UK calls boost from my account?

Chris-TalkTalk — Thu, 06 Jul 2023 12:35:06 GMT

I've sent you a PM to confirm some details so that we can look into it further

Chris