topic Re: Phone account in Billing

Phone account

RUVEN — Fri, 07 Jul 2023 05:23:50 GMT

1 .My Broadband in finished (middle May)

Received an e-mail on 9 June with a credit. Site Technical issues never allow me to request a refund ? What can I do ?

2.Phone is disconnected (inf on my account).By the way,never used . They keep on charging me May, June ...

When we disconnect from Broadband the phone is not automatically finished ?

Just need to stop this.Should I go to the Bank to close Direct Debit?

Should I call the police?

Re: Phone account

Gliwmaeden2 — Fri, 07 Jul 2023 07:32:38 GMT

I'll move this to the billing section for you, @RUVEN.

Please add your Talktalk landline number and personal details to your community forum profile information. Don't display that in this thread but go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Whatever you do, keep your Direct Debit in place until your service has been properly closed. The same details are used to claim the refund.

Staff will look into why the service doesn't appear to be fully ceased and sort it out for you.

Your thread is in the queue for attention. Staff reply during the day, Monday to Friday.

Re: Phone account

Arne-TalkTalk — Fri, 07 Jul 2023 08:18:43 GMT

Hi RUVEN

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards