topic Questions about my new contract in Billing

Questions about my new contract

petergriffiti — Sat, 08 Jul 2023 14:48:13 GMT

I have just renewed my contract for 18 months. I agreed to Fibre 35 which should be £26 but I am being charged £32.54. I also have the TV package which I did not sign up for that is £5.00 a month. I signed up before the end of my contract and do not need the TV package, It is too slow to load and keeps crashing.

What can I do

thanks

Re: Questions about my new contract

ferguson — Sat, 08 Jul 2023 15:01:16 GMT

The odd amount may account for a transition between the cost of your old and new packages, check the dates on the itemisation of your bill. You can cancel the TV fee by getting in touch with customer services, contact details and opening hours are here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Questions about my new contract

Arne-TalkTalk — Mon, 10 Jul 2023 11:23:13 GMT

Hi @petergriffiti

I can look into this, I first need to confirm some security questions

I have sent you a PM on the community

Regards