topic Re: I am confused about contract renewal offer in Billing

I am confused about contract renewal offer

RonM99 — Mon, 10 Jul 2023 12:39:39 GMT

I am on fixed length Fibre 65 Contract which is due to end on 27 August. As the discount I have at moment will end then I think the new cost would be £33.36 per month.

I have just logged on to My Account and been offered renewal of FAST BROADBAND at £32 per month.

What am I actually being offered? Renewal of Fibre 65 or some kind of down grade?

Any explanation appreciated!

Ronnie

Re: I am confused about contract renewal offer

Arne-TalkTalk — Mon, 10 Jul 2023 12:49:05 GMT

Hi @RonM99

Best option would be to call the loyalty team on 03451720088 The will be able to see what options are available

Sorry for any inconvenience caused.

Re: I am confused about contract renewal offer

RonM99 — Tue, 11 Jul 2023 12:22:52 GMT

Long wait time on loyalty team phone line.

So chatted with billing/contract agent.

Decent renewal offer obtained.

Cheers

Ronnie

Re: I am confused about contract renewal offer

Arne-TalkTalk — Tue, 11 Jul 2023 13:26:32 GMT

Thanks for letting us know . Thanks for staying.