topic Re: mystery amount in Billing

mystery amount

chiller1 — Sun, 02 Jul 2023 15:59:44 GMT

there is a mystery amount of £1:92 on my next bill, when i looked into it it came up with call charges, 2 national & 2 mobile. when i went to my calls i only had 1 call, that was to another talktalk customer call charge 0,checked itemised bill same result 1 call charge 0.

could someone please look into this.

cheers

chiller 1

Re: mystery amount

chiller1 — Thu, 06 Jul 2023 12:06:06 GMT

any answer to this please

Re: mystery amount

Arne-TalkTalk — Fri, 07 Jul 2023 06:26:08 GMT

Hi chiller1

The costs are for 2 calls to a non TalkTalk customer, and for 2 calls to a mobile number which I suspect went to voicemail these calls are all valid and chargeable.

Regards.

Re: mystery amount

chiller1 — Fri, 07 Jul 2023 14:44:33 GMT

hi Arne then why dont they show up in my itemised calls so i can see who i am supposed to have called

Re: mystery amount

Gliwmaeden2 — Fri, 07 Jul 2023 15:15:27 GMT

Yes, it's very odd that you can't view it.

Staff will be back on Monday.

Re: mystery amount

Arne-TalkTalk — Mon, 10 Jul 2023 09:38:44 GMT

When you log into my account , view itemized usage, and change the pull down menu to latest bill they should show then.

Re: mystery amount

chiller1 — Mon, 10 Jul 2023 21:26:22 GMT

hi Arne, please find attached files, there is definately fishy going on. if these calls are genuine they should show up in the itemised list THEY DO NOT so i would be thankful if these charges are refunded off my next bill

Re: mystery amount

Arne-TalkTalk — Tue, 11 Jul 2023 09:13:47 GMT

I've sent you a PM those calls where made.

Re: mystery amount

chiller1 — Tue, 11 Jul 2023 13:18:51 GMT

Hi Arne, thanks for your pm. i understand now what has happened but still can't fathom why they don't show up on itemised bill. is there any way to block all outgoing call (except for emergency)

Re: mystery amount

Arne-TalkTalk — Tue, 11 Jul 2023 13:22:58 GMT

There is an option for outgoing calls barr, but you (or someone in your house) uses the phone, Can you try to use a different browser for My Account and look at your June Bill

Re: mystery amount

chiller1 — Tue, 11 Jul 2023 13:38:00 GMT

Hi Arne, what is the option (as long as it's free) i will look into using a different browser for my account

Re: mystery amount

Arne-TalkTalk — Tue, 11 Jul 2023 13:43:16 GMT

We can add an outgoing calls barr from this side , but you will not be able to call out to anyone.

Re: mystery amount

chiller1 — Tue, 11 Jul 2023 14:07:18 GMT

does that include 999 calls. just tried Edge and those calls showed up

Re: mystery amount

Arne-TalkTalk — Tue, 11 Jul 2023 14:15:01 GMT

Emergency calls are always allowed

Re: mystery amount

chiller1 — Tue, 11 Jul 2023 15:23:03 GMT

ok Arne put the block on please (as long as it's free)

thanks for sorting me out lol

Re: mystery amount

chiller1 — Tue, 11 Jul 2023 16:15:02 GMT

hi, that problem now sorted, changed browser to edge and i can see itemised bills but can't in chrome

Re: mystery amount

Arne-TalkTalk — Wed, 12 Jul 2023 08:45:50 GMT

Hi @chiller1 Unfortunately the option to add an outgoing bar has been removed, so I cant add it anymore. Sorry.

Re: mystery amount

chiller1 — Wed, 12 Jul 2023 12:03:48 GMT

ok thanks anyway

Re: mystery amount

Arne-TalkTalk — Wed, 12 Jul 2023 12:08:32 GMT

No problem.