topic Re: BLOCKED from logging into MY ACCOUNT in Billing

BLOCKED from logging into MY ACCOUNT

Billx — Mon, 03 Jul 2023 21:42:01 GMT

Today in the morning, I was BLOCKED from logging into MY ACCOUNT.

I phoned TalkTalk, and after long delays I was able to talk to an agent. TalkTalk says there is something wrong with their systems and there are security problems. To cure this I was told that I should not use any TalkTalk domain email addresses, but use non-TalkTalk domain email addresses, to login into MY ACCOUNT. That seemed incomprehensible to me. Suggested non-TalkTalk domain email addresses, were Gmail, Yahoo, and Hotmail. I spent some time with her, the agent, but to no avail. What the hell, I thought. All day I have been trying to login to MY ACCOUNT with no success. To see that something was working OK at TalkTalk I used the link Forgotten email address link, and the result was that I am not registered at TalkTalk. Isn't anything working at TalkTalk?

As far as I am concerned, I'm not that interested in Gmail, Yahoo, and Hotmail.

To my way of thinking, my email address belongs with my Internet Service provider.

So can someone at TalkTalk fix this or not?

Oh, my web email is perfect.

Re: BLOCKED from logging into MY ACCOUNT

ferguson — Mon, 03 Jul 2023 21:47:25 GMT

I have moved this to the account and billing section. I have little doubt that the support team will advise you other than to use a non-TalkTalk email for logging into My Account. They will respond as soon as they can.

Re: BLOCKED from logging into MY ACCOUNT

Billx — Mon, 03 Jul 2023 21:55:49 GMT

Thanks, @ferguson

Bill

Re: BLOCKED from logging into MY ACCOUNT

ferguson — Mon, 03 Jul 2023 21:56:48 GMT

No problem. 🙂

Re: BLOCKED from logging into MY ACCOUNT

Arne-TalkTalk — Thu, 06 Jul 2023 07:09:41 GMT

Hi Billx

The account is showing as not registered, so you will have to register for My Account and as ferguson has mentioned we do not allow the use of talktalk.net, or any of our other domains to be used to register, its a decision made many years ago now. so please use a 3rd party address such as Gmail.

Sorry for any inconvenience caused

Re: BLOCKED from logging into MY ACCOUNT

Billx — Thu, 06 Jul 2023 11:48:46 GMT

Hi @Arne-TalkTalk

@ferguson said that ' TalkTalk will advise you OTHER than to use a non-TalkTalk email for logging into My Account'. In other words, he said that TalkTalk will advise me to use a TalkTalk domain email account. I.E. talktalk.net. or similar. I don't see how you drew that conclusion. If you think that I should be using a 3rd party address such as Gmail, and that the decision was made many years ago, how is it that I have been using a TalkTalk domain email account for years, without TalkTalk objecting. Are you saying everyone else is using a Gmail type account, except me? What Ferguson said and what you say, is 100% contradictory. Even if this decision was made 3 days ago and not years ago, wouldn't you think that TalkTalk would have given me some type of notice, a week, two weeks, but just blocked me? So, are you also going to advise everyone who might be affected, of this new policy, officially by email or letter?

You said 'please use a 3rd party address such as Gmail'. What for?

Re: BLOCKED from logging into MY ACCOUNT

Gliwmaeden2 — Thu, 06 Jul 2023 21:29:11 GMT

There was an error in Ferguson's wording, @Billx.

Go by the staff reply.

Incidents like this with billing emails have been happening since security processes had to be tightened up after a major data breach years ago. It's an ongoing process.

Edit: ambiguity, rather than error, but one that could easily have been read as the OP understood it rather than as intended.

Edit: Complicated syntax can obscure meaning.

Re: BLOCKED from logging into MY ACCOUNT

ferguson — Thu, 06 Jul 2023 17:55:42 GMT

There is no error in my wording, read it again.

Edit: no ambiguity either, try once more.

Re: BLOCKED from logging into MY ACCOUNT

Billx — Thu, 06 Jul 2023 12:16:41 GMT

Also, @Arne-TalkTalk you say that its showing as 'not registered'. I am aware of that. But that is the same issue. Please, go ahead and reregister it.

Bill

Re: BLOCKED from logging into MY ACCOUNT

Billx — Thu, 06 Jul 2023 12:29:06 GMT

Also, @Arne-TalkTalk you say that 'we do not allow the use of talktalk.net, or any of our other domains to be used to register, its a decision made many years ago now'. That makes 0% sense. How could you trust a Google domain more than you trust a TalkTalk domain? And you spout off, without any thinking.

Re: BLOCKED from logging into MY ACCOUNT

Arne-TalkTalk — Thu, 06 Jul 2023 13:15:31 GMT

Since the data breach we have actively encouraged customers not to use our domains, These are the facts, if you try to register with any of our domains it will not allow it. Its a business decision that will not change. Also I cannot register you as there has to be a verification process ie SMS to the registered mobile. Your email service is not effected and you will still be able to manage your email address within my account after registering.

Re: BLOCKED from logging into MY ACCOUNT

Billx — Thu, 06 Jul 2023 13:25:08 GMT

Also, @Arne-TalkTalk, again you say that 'we do not allow the use of talktalk.net, or any of our other domains to be used to register, its a decision made many years ago now'. Then why did TalkTalk register me in MY ACCOUNT years ago, with a TalkTalk domain email account? It would only have done so, only if that decision is very recent.

Bill

Re: BLOCKED from logging into MY ACCOUNT

Billx — Thu, 06 Jul 2023 13:31:33 GMT

Also, @Arne-TalkTalk,

Are TalkTalk being taken over by Google?

Re: BLOCKED from logging into MY ACCOUNT

Arne-TalkTalk — Thu, 06 Jul 2023 13:36:45 GMT

It was allowed many years ago, but its not now its as simple as that.

Re: BLOCKED from logging into MY ACCOUNT

Arne-TalkTalk — Thu, 06 Jul 2023 13:39:43 GMT

Why would you think that? Because I suggested Gmail, use any 3rd party email to register, just not ours.

Re: BLOCKED from logging into MY ACCOUNT

martswain — Thu, 06 Jul 2023 13:52:56 GMT

Don't use an AOL email address either, there are issues of TT communications disappearing into cyberspace never to be seen again.

GMAIL works fine.

Re: BLOCKED from logging into MY ACCOUNT

Billx — Thu, 06 Jul 2023 17:38:33 GMT

Hi, @Gliwmaeden2,

So you mean TalkTalk had a major data breach 7 years ago, and they are just thinking about doing something about it?

This the first time I've ever heard of TalkTalk wanting to discard their own domain servers and use outside servers.

Bill

Re: BLOCKED from logging into MY ACCOUNT

Billx — Thu, 06 Jul 2023 17:48:45 GMT

Hi @Arne-TalkTalk,

You have not actively encouraged me as a customer not to use your domains. This is completely new to me.

If you had tried to encourage me, you would have sent an email or letter to tell me so, years ago. Not just me but everyone else.

Also, it means TalkTalk had a major data breach 7 years ago, and they are just thinking about doing something about it?

This the first time I've ever heard of TalkTalk wanting to discard their own domain servers and use outside servers.

Bill

Re: BLOCKED from logging into MY ACCOUNT

Billx — Thu, 06 Jul 2023 18:04:55 GMT

Yes, but why would any other 3rd party domain email, be more secure than a TalkTalk domain email?

And if this policy was decided many years ago, why did it take so many years for the TalkTalk system to weed me out, instead of just emailing when this had arisen? This all doesn't make any sense.

Re: BLOCKED from logging into MY ACCOUNT

Billx — Thu, 06 Jul 2023 18:41:28 GMT

To @ferguson,

So, did you mean 'I have little doubt that the support team will advise you OTHER THAN to use a non-TalkTalk email for logging into My Account', or

'I have little doubt that the support team will advise you to use a non-TalkTalk email for logging into My Account'?

Bill