topic Re: Being overcharged on my Monthly bill in Billing

Being overcharged on my Monthly bill

Hawker52 — Wed, 12 Jul 2023 14:09:34 GMT

A few months ago, I removed a boost package that i didnt need, and although it no longer appears in My Account Billing and Payments, I am still being charged for it...an extra £16 per month!

All efforts to contact Customer Services have failed, Live Chat has no link on the Portal...no-one answers the phones!

I've been a customer since 2010, but I'm seriously getting ticked off with the total lack of front-facing customer support!! If they dislike serving their customers so much, just say so...i'm more than happy to go elsewhere!

Does anyone have a number or a Link that I can use to try and contact someone? Anybody vaguely humanoid and sentient would be good!

Kind regards

Paul Reece

Re: Being overcharged on my Monthly bill

ferguson — Wed, 12 Jul 2023 14:14:06 GMT

If you are not seeing a link for live chat it may be that disabling ad blocking and ensuring pop-ups are enabled will make it appear, or try a different browser.

Alternatively, wait for the support team here to pick this up.

Re: Being overcharged on my Monthly bill

Hawker52 — Wed, 12 Jul 2023 14:36:55 GMT

Thank you ferguson, ad-blocking is off and it's still a no-show...

I'll wait and see if Support pick it up...thank you for the prompt response though, much appreciated!

Kind Regards

Paul

Re: Being overcharged on my Monthly bill

ferguson — Wed, 12 Jul 2023 15:39:25 GMT

No worries, hope you get it sorted.

Re: Being overcharged on my Monthly bill

Arne-TalkTalk — Fri, 14 Jul 2023 06:14:13 GMT

Hi @Hawker52

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards