topic Re: Bill details in Billing

Bill details

AllyM — Thu, 13 Jul 2023 19:51:16 GMT

Hi,

For the past few months I've noticed that all the extra details have been removed from the bills.

Each element in the bill only lists the monthly amount I am being charged, whereas before it displayed the full price for the package (or boost) in addition to the amount I am paying and was also possible to expand out extra details confirming the discount I am receiving on that element and when that discount period comes to an end.

Not a very helpful change removing this information.

Re: Bill details

ferguson — Thu, 13 Jul 2023 19:56:40 GMT

I can still see this information, although I think the layout and presentation may have changed in recent months. Which device and browser are you using to access My Account?

Re: Bill details

AllyM — Thu, 13 Jul 2023 20:02:28 GMT

Tried in Edge and Firefox.

Re: Bill details

ferguson — Thu, 13 Jul 2023 20:09:41 GMT

OK, are you able to post any suitably redacted screenshots? Here are a couple of examples of what I see.

And then when I click on View More Details:

Re: Bill details

AllyM — Thu, 13 Jul 2023 20:34:43 GMT

In the past I saw:

Previous bill summary

I saw similar to what you posted using the "View More Details" tabs.

Now I only see:

New bill format

There is no "View More Details" option.

I should point out that it is just the main package I have now. I got rid of the boosts.

Re: Bill details

ferguson — Thu, 13 Jul 2023 20:57:06 GMT

That will probably explain it! 🙂

Re: Bill details

AllyM — Thu, 13 Jul 2023 21:39:52 GMT

Not really.

Re: Bill details

ferguson — Thu, 13 Jul 2023 21:44:09 GMT

OK, what else are you expecting to see there?

Re: Bill details

AllyM — Thu, 13 Jul 2023 21:59:56 GMT

Well, have another look at the screenshots I posted.

Previously it listed the full price (scored out) for the package and a "View more Details" option (just like there is for the boosts) which would give a message along the lines of "This includes a Fibre 65 Discount, saving you £7.95. This discount ends on 18/03/2023."

Re: Bill details

ferguson — Thu, 13 Jul 2023 22:13:28 GMT

OK. And what is it saying on the opening page? Again, here is mine, which seems clear enough to me:

Re: Bill details

AllyM — Thu, 13 Jul 2023 22:24:09 GMT

Summary page is fine. Not sure what point you're trying to make.

Package summary

Re: Bill details

ferguson — Thu, 13 Jul 2023 22:58:27 GMT

Not sure what your point is to be honest? All the information you need about your package, bills etc. is clearly available, even though the presentation of it may have changed, as I said earlier. And for the better, in my opinion.

Re: Bill details

AllyM — Thu, 13 Jul 2023 23:30:59 GMT

I thought I had shown quite clearly with my previous screenshots that information which was previously presented is no longer shown.

Yes, my contract end date is shown on the MyAccount package summary page, and yes, I can search the TalkTalk website for details of the current "full" prices for their packages, but it would be so much more convenient if this information was all just displayed on my monthly bills as it used to be.

How you can think this change is for the better honestly baffles me.

Let's see if TalkTalk staff have any comment to make on the situation.

Re: Bill details

ferguson — Thu, 13 Jul 2023 23:44:55 GMT

Your monthly charge is also clearly shown. I too hope that the support team can find an answer that will satisfy you in knowing what you need to about your package, other than you can already see.

Re: Bill details

Arne-TalkTalk — Tue, 18 Jul 2023 13:26:58 GMT

The decision was made to simplify the bill you see in My Account (O2 have done exactly the same) , Like ferguson, I'm not entirely sure what the issue is?

Re: Bill details

AllyM — Tue, 18 Jul 2023 18:09:04 GMT

The issue, @Arne-TalkTalk , is that by "simplify", what you mean is remove some information. While I understand that this information can be found and worked out elsewhere and by other means, I found it convenient to have visibility of it in each monthly bill, and I am disappointed to have now lost that.

I'm not entirely sure why it is relevant what O2 does.