topic Re: Incorrect landline call charge on bill in Billing

Incorrect landline call charge on bill

marksc — Thu, 13 Jul 2023 20:28:51 GMT

Hi,

I posted this in another message but had no response.

There is an incorrect call charge on my latest talktalk bill. I've been charged for a call on the 7th July at 10:30am lasting 38 seconds.

When that call was made no one was home at the property. However i had reported an issue with my broadband sync speed and an OpenReach engineer was looking into my issue on that particular date.

I suspect the engineer was testing my line and made this call as a test.

Can this call charge be waived as it was definitely not made by me?

Thanks

Re: Incorrect landline call charge on bill

Arne-TalkTalk — Fri, 14 Jul 2023 06:43:49 GMT

Hi marksc

The charge has been removed.

Regards

Re: Incorrect landline call charge on bill

marksc — Fri, 14 Jul 2023 07:39:34 GMT

Thanks Arne

Re: Incorrect landline call charge on bill

Arne-TalkTalk — Fri, 14 Jul 2023 11:24:49 GMT

No problem.