topic Re: £110 voucher not received yet. in Billing

£110 voucher not received yet.

Twoflower — Thu, 04 May 2023 19:47:29 GMT

Hi. Renewed my contract after speaking with someone at customer retention as the monthly cost was reasonable and I was also offered a £110 voucher (it was back in Feb so unsure which voucher it was, just remember the amount). Not sure how long it should take but it's been approx. 3 months so wanted to check when it will be emailed. Thanks.

Re: £110 voucher not received yet.

ferguson — Thu, 04 May 2023 19:53:51 GMT

There is usually a minimum 90 day lead in time, so that may not have elapsed yet.

Re: £110 voucher not received yet.

Twoflower — Thu, 04 May 2023 19:58:05 GMT

Thanks so much for the reply. Fair enough then, I'll give it some more time.

Re: £110 voucher not received yet.

ferguson — Thu, 04 May 2023 21:09:51 GMT

No worries. Feel free to follow up on this thread if needed.

Re: £110 voucher not received yet.

Twoflower — Sun, 09 Jul 2023 08:06:10 GMT

I'm following up again as this 110 voucher was the primary reason for renewing with Talktalk. It's been well over 90 days and still no sign. Please update, thanks.

Re: £110 voucher not received yet.

ferguson — Sun, 09 Jul 2023 10:44:18 GMT

I have re-escalated this for you.

Re: £110 voucher not received yet.

Twoflower — Mon, 17 Jul 2023 09:04:32 GMT

Another week and no progress. It is very questionable practice to entice users to stay with TalkTalk by offering the £110 voucher and then not make good on the offer.

Re: £110 voucher not received yet.

Gliwmaeden2 — Mon, 17 Jul 2023 09:18:23 GMT

@Twoflower, I've no idea why this thread has not been picked up by staff in all this time.

All CSs can do is keep flagging it for attention.

Qualifying vouchers do materialise, but it can take a long time even when staff are on the case. If cookies didn't save the moment, it seems to be a difficult trail to follow up.

Re: £110 voucher not received yet.

Twoflower — Mon, 17 Jul 2023 17:37:20 GMT

I appreciate your efforts for this. Although the terminology is a little lost on me. I'm not sure what cookies saving a moment means.

Is there any way to contact TalkTalk directly regarding this issue? I'm unsure of any next steps other than asking you guys on a weekly basis to flag it over and over again. I feel very cheated by this. The offer seemed so genuine.

Big thanks to all the Community Stars who have tried to help.

Re: £110 voucher not received yet.

ferguson — Mon, 17 Jul 2023 17:57:45 GMT

If you apply via a third-party voucher site with an offer, they rely on tracking data to support your claim for a voucher. That shouldn't be an issue if you were offered a voucher directly by TalkTalk. As advised, this topic has been escalated a number of times, I have just done it again and hopefully a member of the support team will pick this up soon.

Re: £110 voucher not received yet.

Twoflower — Mon, 17 Jul 2023 18:14:14 GMT

Ah, ok. Well just for clarity's sake, I was offered the voucher by TalkTalk themselves. I had called with the aim of cancelling any further contracts. I assume it was customer retention but there may be a different name for that department. But, definitely TalkTalk anyway. Hope that helps a little.

Re: £110 voucher not received yet.

ferguson — Mon, 17 Jul 2023 18:27:49 GMT

Yes, I spotted that from your first post. This has been flagged directly with the support team via another channel also, so I do hope they respond and resolve it for you soon.

Re: £110 voucher not received yet.

Arne-TalkTalk — Tue, 18 Jul 2023 09:48:04 GMT

Hi Twoflower

Sorry for the delay.

I have sent this to have the voucher issued ASAP.

Regards.

Re: £110 voucher not received yet.

Twoflower — Tue, 18 Jul 2023 10:17:51 GMT

Thank you for the update.

Re: £110 voucher not received yet.

Twoflower — Tue, 15 Aug 2023 11:06:25 GMT

Almost a month. Still nothing.

Re: £110 voucher not received yet.

Arne-TalkTalk — Tue, 22 Aug 2023 11:02:35 GMT

I have re-escalated this for you, Sorry its taking so long.

Re: £110 voucher not received yet.

Twoflower — Tue, 12 Sep 2023 10:06:08 GMT

Hi Arne. Another 3 weeks and still no sign of anything. Does it usually take this long and this many escalations before TalkTalk honour their promises? Thanks for all of your help. I know everyone here is trying to help but it's getting a bit frustrating. Do I have any other avenues to pursue this?

Re: £110 voucher not received yet.

Gliwmaeden2 — Tue, 12 Sep 2023 10:25:07 GMT

Re-escalating this for you again, @Twoflower. Yes, it's taking a ridiculous amount of time.

Re: £110 voucher not received yet.

Arne-TalkTalk — Thu, 14 Sep 2023 13:25:33 GMT

Really sorry , I have raised this again.

Re: £110 voucher not received yet.

Twoflower — Sat, 14 Oct 2023 17:05:23 GMT

One month on from the last 'raised' and of course there's not a peep from anyone. I wouldn't mind betting when I try to leave next time TalkTalk has the cheek to offer me another voucher to stay. This is utterly unfair. I have no-one I can complain to at TalkTalk. I'm having to go through this forum with people trying to help (I think) but being ineffectual for reasons I will probably never find out.

Is this just a flat out scam? I look on the forums and it seems I am in no way alone in this. How is this allowed to continue? Bald faced lies to keep customers. It's appalling behaviour.

I want someone to explain to me why this is happening and have some decent resolution. Not on TalkTalk.