topic Cancelling - You're keeping your landline number in Billing

Cancelling - You're keeping your landline number

mooby — Wed, 19 Jul 2023 10:00:59 GMT

I called to cancel my broadband and the request went through successfully. I received a "We'd like you to stay with us" email detailing the cancellation and I noticed in the middle a line about keeping my landline number. Just wondering what this means. I thought I cancelled everything outright.

Re: Cancelling - You're keeping your landline number

Arne-TalkTalk — Thu, 20 Jul 2023 11:52:42 GMT

Not 100% sure what you mean, but if cancel outright the line is stopped and the number will be re-allocated at some point, if you are transferring to another provider they can take the number so you still have it.

Re: Cancelling - You're keeping your landline number

mooby — Thu, 20 Jul 2023 12:20:26 GMT

Here's the part of the email.

Re: Cancelling - You're keeping your landline number

Arne-TalkTalk — Fri, 21 Jul 2023 09:06:24 GMT

Not sure why that is there, I will feed it back, I can assure you that the cancel request will also cancel the number.