topic Re: Unlimited UK Calls Boost in Billing

Unlimited UK Calls Boost

Veronika44 — Wed, 19 Jul 2023 18:16:14 GMT

Hello, Unlimited UK Calls Boost has been added into my recent bill. I can not find any option to remove it from my add-ons. I would like it to be removed from my account since I do not use the telephone please.

Re: Unlimited UK Calls Boost

ferguson — Wed, 19 Jul 2023 18:36:51 GMT

I have moved this to the Billing section for you. Do you know how/why/when was it added? You can arrange for it to be removed by contacting customer services directly, details and opening hours are here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Unlimited UK Calls Boost

Veronika44 — Wed, 19 Jul 2023 18:46:43 GMT

It was added onto my bill on the 11th July. How do I contact support on live chat? Is it the yes or no option on the bottom of the page you linked? When I press it, it just keeps loading without anything happening. Do I just keep waiting for it to load? Thank you.

Re: Unlimited UK Calls Boost

ferguson — Wed, 19 Jul 2023 18:53:08 GMT

Just click the Start button and choose your options from there, I suggest My Bill or My account in your case.

Re: Unlimited UK Calls Boost

Veronika44 — Wed, 19 Jul 2023 18:59:12 GMT

Sorry I do not see a start button option. I see the "Need to speak to someone?" part at the bottom of the page and when I press Yes, it just keeps loading without anything happening.

Re: Unlimited UK Calls Boost

ferguson — Wed, 19 Jul 2023 19:01:51 GMT

You should be seeing a blue chat button like this:

If you can't, then make sure pop up and ad blockers are disabled, or try a different browser.

Re: Unlimited UK Calls Boost

Veronika44 — Wed, 19 Jul 2023 19:23:30 GMT

Thank you very much for your help, I managed to contact support and got my issue solved.

Re: Unlimited UK Calls Boost

ferguson — Wed, 19 Jul 2023 19:44:45 GMT

That's great, thanks for letting us know. 🙂