topic Re: Services ceased in Billing

Services ceased

Donna822 — Tue, 04 Jul 2023 12:44:30 GMT

I currently have my services ceased and im due a bill on the 6th im just wondering if that will be the last bill as it says the contract is running untill 31 03 23

Re: Services ceased

Gliwmaeden2 — Tue, 04 Jul 2023 14:53:30 GMT

Probably not the last bill as today is the 4th - when did you put in the order to cease?

Is this the same service that you reported simply not working this morning, @Donna822?

https://community.talktalk.co.uk/t5/Broadband/No-internet-flashing-orange/td-p/2979088#M856096

Depending on how / when you put in a cease / switch etc, your bill would be made up for the full month and a subsequent one would show a refund.

Leave the Direct Debit in place, as you need these details to claim back any overpayment from My Account.

Re: Services ceased

Donna822 — Tue, 04 Jul 2023 15:00:15 GMT

Hi it was talk talk who done it cut me off, i was waiting on the upgrade from fibre 65 to full fibre 500 but it never happned and contract came to an end before they could upgrade

Re: Services ceased

Gliwmaeden2 — Tue, 04 Jul 2023 15:08:33 GMT

The bill has probably been made up already for the coming month, but staff will pick this up in the next day or two and clarify everything, @Donna822.

Wait for them to respond to keep this moving forward in the queue for attention.

Re: Services ceased

Arne-TalkTalk — Thu, 06 Jul 2023 09:46:42 GMT

Hi Donna822

Your billing account is still showing as active, so we have requested to close this and then your final bill will be generated.

Re: Services ceased

Donna822 — Thu, 06 Jul 2023 09:51:55 GMT

Thats great thanks

Re: Services ceased

Arne-TalkTalk — Thu, 06 Jul 2023 13:02:13 GMT

We will let you know when its done.

Re: Services ceased

Donna822 — Thu, 20 Jul 2023 13:08:32 GMT

i was just wondering if there is any update on this as the account is still active?

Re: Services ceased

Gliwmaeden2 — Thu, 20 Jul 2023 13:49:52 GMT

The account itself is available for you to access for a further year, @Donna822.

Will re-escalate this for you, to see what's happened with the billing.

Re: Services ceased

Donna822 — Thu, 20 Jul 2023 14:16:56 GMT

thanks

Re: Services ceased

Arne-TalkTalk — Fri, 21 Jul 2023 07:55:36 GMT

Hi Donna822

The cancel request is still going through, and due to complete next week.