topic Re: I need Paper copies of my recent bills in Billing

I need Paper copies of my recent bills

JasonTT — Thu, 20 Jul 2023 18:09:55 GMT

Hi, I need paper copies of my recent bills sending to me for ID purposes. I've been paperless for years and wish to remain that way so I dont have any paper bills on hand that are dated within the last 3 months.

I'm aware that I can download PDF's of the bills but I need original copies supplied by the biller.

My three most recent bills would be great.

Thanks, Jason

Re: I need Paper copies of my recent bills

Gliwmaeden2 — Thu, 20 Jul 2023 18:27:02 GMT

There will be a charge, @JasonTT.

Staff will confirm how much. They respond Monday to Friday during the day. If this is not picked up tomorrow it will therefore be after the weekend before you hear back.

Re: I need Paper copies of my recent bills

JasonTT — Thu, 20 Jul 2023 18:30:57 GMT

Thanks for the response @Gliwmaeden2

I've no issue paying the charge. I hope they get back to me tomorrow.

Re: I need Paper copies of my recent bills

JasonTT — Fri, 21 Jul 2023 08:23:08 GMT

Can I get a staff response to this please?

Re: I need Paper copies of my recent bills

Arne-TalkTalk — Fri, 21 Jul 2023 09:07:18 GMT

Hi @JasonTT

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: I need Paper copies of my recent bills

JasonTT — Fri, 21 Jul 2023 09:15:27 GMT

Hi Arne, I've just used the Live Service Chat to get this query answered. The paper bills have been ordered.

However, I've not had a confirmation e-mail or txt? Is that normal? Is it possible to double check that its been done please?

Re: I need Paper copies of my recent bills

JasonTT — Fri, 21 Jul 2023 09:47:24 GMT

I've also answered the security questions you sent me just in case they need to be done again to check.

Thanks.

Re: I need Paper copies of my recent bills

Arne-TalkTalk — Fri, 21 Jul 2023 13:16:46 GMT

I can confirm that they have been re-ordered should be with you soon.

Re: I need Paper copies of my recent bills

JasonTT — Fri, 21 Jul 2023 13:29:14 GMT

Thank you so much Arne.

Regards, Jason

Re: I need Paper copies of my recent bills

Arne-TalkTalk — Fri, 21 Jul 2023 13:41:06 GMT

no problem.