topic Re: Cancel my talk talk broadband service. in Billing

Cancel my talk talk broadband service.

sumayah — Sun, 23 Jul 2023 10:05:53 GMT

I have cancelled my account and the 30 day notice period finished on June the 19th, and was GUARANTEED that the service would stop on this date. I was asked not to cancel my direct debit and talk talk will process the cancellation and will sort the final pay. I am still being billed for the line I cancelled.

I work long hours and the help line does not work on weekends and out of hours.

Can some one help me with this. Talk talk now owes me money and I want this sorted. They are not making cancellation on line easy at all.

Re: Cancel my talk talk broadband service.

ferguson — Sun, 23 Jul 2023 11:18:33 GMT

I have moved this to the Billing section for you. The support team should pick this up tomorrow.

Re: Cancel my talk talk broadband service.

Gliwmaeden2 — Sun, 23 Jul 2023 12:19:09 GMT

If you cancelled by phone already, @sumayah, Chat should be available today to check what's going on (Chat doesn't do cancellations but can investigate).

Full details of opening hours are displayed at the bottom of this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

The phone support should be open till 7pm on weekdays and 9am till 6pm on Saturdays (sadly not Sundays).

Chat is open every day.

Re: Cancel my talk talk broadband service.

Arne-TalkTalk — Mon, 24 Jul 2023 13:16:10 GMT

Hi @sumayah

It looks like the cease order failed, but has been put back through.

Your account will cancel ASAP.

Sorry for any confusion