topic Re: Replace soffit mounted connection box in Billing

Replace soffit mounted connection box

csqwared — Wed, 05 Jul 2023 11:25:20 GMT

The cover of my soffit mounted connection box which connects the overhead wire to the house is missing. Concerned ingress of rain could compromise phone connection. Openreach tell me you can sort this out. Advice please. Thank you.

Carl

Re: Replace soffit mounted connection box

Anonymous — Wed, 05 Jul 2023 11:36:29 GMT

Good afternoon,

Thanks for your post. Are you currently experiencing any issues with the connection or voice service such as noise on the line? Do you seem to experience any issues when it's windy or raining?

Thanks

Re: Replace soffit mounted connection box

csqwared — Wed, 05 Jul 2023 15:21:26 GMT

Hi Michelle

Not experiencing any problems with phone line at all at the moment, even in wind and rain. My concern is that, since the connections and wires are totally exposed, problems will develop if not attended to.

Thank you

Carl

Re: Replace soffit mounted connection box

Debbie-TalkTalk — Thu, 06 Jul 2023 06:54:45 GMT

Hi Carl

Thanks for your reply.

We can arrange the engineer visit for you. I will send you a Private Message to confirm some details.

In regards to potential engineer charges, we will need to advise of this. It depends on the engineers report if charges would be applied as this is not a service affecting issue at the moment.

Re: Replace soffit mounted connection box

Debbie-TalkTalk — Mon, 10 Jul 2023 07:02:25 GMT

Hi Carl

Thanks for confirming your details.

I have arranged the engineer visit for 11/07 PM (1pm - 6pm)

Please let us know how you get on following this visit.

Debbie

Re: Replace soffit mounted connection box

csqwared — Tue, 11 Jul 2023 15:10:04 GMT

Engineer with us 1500hrs approx. What an excellent young man. Concerned about ladders compromising garden and identified a safe way he could fix the broken soffit box from the bedroom window. Also identified a broadband problem which he also fixed resulting in improved broadband speed. What a star, wish all visiting workman had a similar attitude. Thanks very much for the help.

Regards

Carl

Re: Replace soffit mounted connection box

Debbie-TalkTalk — Wed, 12 Jul 2023 05:42:28 GMT

Hi Carl

I'm so glad to hear this 🙂

Thanks for letting us know.

Debbie

Re: Replace soffit mounted connection box

csqwared — Sun, 23 Jul 2023 10:51:18 GMT

Just received my latest TalkTalk bill and see I have been charged for the OpenReach engineer's visit. Since the engineer told me quite specifically he would be logging this visit as a no-charge call I would like to know why I have been charged.

Thank you

Regards

Carl

Re: Replace soffit mounted connection box

ferguson — Sun, 23 Jul 2023 11:21:05 GMT

I have moved this to the Billing section and re-escalated it for you.

Re: Replace soffit mounted connection box

Arne-TalkTalk — Tue, 25 Jul 2023 11:04:59 GMT

Hi csqwared

A credit has been raised to remove the engineer charge.

Regards.

Re: Replace soffit mounted connection box

csqwared — Tue, 25 Jul 2023 15:37:53 GMT

Thank you.

Regards

Carl

Re: Replace soffit mounted connection box

Arne-TalkTalk — Wed, 26 Jul 2023 08:21:35 GMT

No problem.