topic Re: Not received returns bag in Billing

Not received returns bag

SamN2510 — Mon, 24 Jul 2023 19:05:18 GMT

I have cancelled my service after moving house (out of contract anyway), I’m happy to send my equipment back and have it all ready to go but haven’t received a returns bag? Is there a way to check if this has been sent or maybe order another in case it’s got lost on the way? Don’t want to be charged the fee as I have it all boxed up and ready!

I am sure I gave my new address to the colleague on the phone processing my cancellation.

Re: Not received returns bag

Gliwmaeden2 — Mon, 24 Jul 2023 19:18:16 GMT

Add your old Talktalk landline number to your community forum profile details, @SamN2510.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

At the end of that section, in Private Notes, put your NEW address details. SAVE CHANGES.

Staff will reply during the week.

Re: Not received returns bag

SamN2510 — Mon, 24 Jul 2023 19:42:06 GMT

Thank you for the tip @Gliwmaeden2, all updated and awaiting a staff response!

Re: Not received returns bag

Arne-TalkTalk — Tue, 25 Jul 2023 11:14:01 GMT

Hi SamN2510

your account shows that a bag was sent on the 1st to your new address.

I have requested another to be sent.

Regards.

Re: Not received returns bag

SamN2510 — Tue, 25 Jul 2023 11:27:05 GMT

Thank you @Arne-TalkTalk , must have got lost in transit as I’ve definitely not received it. Appreciate your help!

Re: Not received returns bag

Arne-TalkTalk — Tue, 25 Jul 2023 12:07:05 GMT

No problem.