topic Re: Requested a refund but said i cant till next bill is paid. in Billing

Requested a refund but said i cant till next bill is paid.

RHipwell — Wed, 26 Jul 2023 18:17:00 GMT

Hi I was wondering if anyone knows what the deal is with getting a refund from Talk talk is. Last Fri I applied for refund via compensation I was given for 7 missed appointments for tech to come. Over 5 mth period. I had to have 7 days off work (x2 I used has holiday). But even so I lost out on work and now my finances are low and I thought I'd apply for an refund 60% of the compensation I was given leaving nearly 5 mths worth of future bills can be paid. Though ithey said I can't apply until the next bill is paid, even though I applied last week and today they happened to respond stating this, the day this mths bill was sent out ironically, Even though I left £127 in my account to cover future bills. When monthly bills are only £29.99. Can anyone help please. And let me know if I'll ever get any lose of earnings bk from Talk talk. Thanks for any advice given

Re: Requested a refund but said i cant till next bill is paid.

Gliwmaeden2 — Wed, 26 Jul 2023 23:12:21 GMT

@RHipwell, no you can't get "loss of earnings" back.

The missing engineer appointments award (x 7 @ £29.15) = £204.05, so you must have had an amount also for total loss of service (@£9.33 per qualifying day) for there still to be £127 left for bills (the remaining 40% after you took out 60%).

It's quite hard to follow from the figures you have given!

However, how it's supposed to work is explained here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

For staff to check how it has been applied and the process of your claim through My Account, please add your Talktalk landline number / account number in your profile information details.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Re: Requested a refund but said i cant till next bill is paid.

Arne-TalkTalk — Thu, 27 Jul 2023 09:05:55 GMT

Hi RHipwell

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Requested a refund but said i cant till next bill is paid.

RHipwell — Thu, 27 Jul 2023 10:47:47 GMT

Hi, I've been logged into my account and it's seems to have all be sorted now, it states that they've refunded the amount I asked for, unless the original reply message that was sent was an mistake, though the balance was still the same until yesterday evening when it changed.. either way thank you very much for your help. Very much appreciated.

Re: Requested a refund but said i cant till next bill is paid.

Arne-TalkTalk — Thu, 27 Jul 2023 11:27:57 GMT

No problem, glad its sorted.