topic contact you in Billing

account

cliffy2 — Wed, 26 Jul 2023 14:58:18 GMT

i have tried to renew my account 3 times over the last 10 weeks but to no avail i have phoned up 6 times each lasting over an hour and each time being told it had all gone through and got comfirmation emails and letters but still to this day nothing and my account shows still on old account

Re: account

Gliwmaeden2 — Wed, 26 Jul 2023 22:35:36 GMT

@cliffy2, please complete your community forum profile details for TT staff to identify your account.

Go via your avatar/name; settings; add your Talktalk landline number / account number in Personal Information. SAVE CHANGES.

I'll move this to the billing section for staff to look into why the renewal doesn't appear to get processed properly.

They answer Monday to Friday during the day.

Re: account

Arne-TalkTalk — Thu, 27 Jul 2023 13:10:01 GMT

Hi cliffy2

There is now an open complaint on your account. The renewal orders are stuck behind an order made earlier, the complaint manager will need to clear this in order to fix this problem.

Sorry for the inconvenience.

contact you

cliffy2 — Thu, 27 Jul 2023 16:14:21 GMT

does any body at talktalk actually care about customer service as still no one contacting me to help resolve my problems with your terrible service ?

Getting help

cliffy2 — Thu, 27 Jul 2023 16:29:08 GMT

How on earth do you get someone at Talktalk to help you?

Re: Getting help

Gondola — Thu, 27 Jul 2023 16:39:02 GMT

If you want help with TalkTalk Mail you're in the right place. If not tell us what you need help with.

Re: contact you

Gliwmaeden2 — Thu, 27 Jul 2023 17:02:53 GMT

@cliffy2, staff are on here from early morning, but would normally have clocked off by 5pm.

Your post is in the queue for attention.

They reply Monday to Friday. Please look out for their response.

Re: Getting help

Gliwmaeden2 — Thu, 27 Jul 2023 17:09:05 GMT

@cliffy2, is there an issue with your email service?

I see that Arne has replied about your order - that thread is here:

https://community.talktalk.co.uk/t5/Billing/account/td-p/2982382

You have also posted in the Full Fibre section.

Are there three separate issues?

Re: Getting help

Gondola — Thu, 27 Jul 2023 17:46:50 GMT

No response from the OP on email issues so moving this to the primary topic on contract renewal.

Re: Getting help

Gondola — Thu, 27 Jul 2023 17:54:18 GMT

Just to repeat what TalkTalk Support's Arne has told you. You have made a formal complaint. That formal complaint will be dealt with by a Complaints Manager who will contact you. The Complaints manager will need to unblock the stuck order to fix the renewal process. It's a straightforward process but must now be handled by the Complaints manager only.