https://community.talktalk.co.uk/t5/Billing/OPENREACH-ENGINEER-MISSING-IN-ACTION/m-p/2982539#M327229 <P>hello everyone<BR />I would like to share with you my situation with a booked engineer.<BR />I did a line test and it turned out that there is a problem with my talktalk connection. I booked an engineer's visit on July 25 because I had 2 days off work on July 25-26.<BR />On July 25, however, the engineer was not there.<BR />Talktalk sent me a message saying you're sorry and offering to rebook the engineer for another day.<BR />I rebooked the engineer for July 26, but again he did not arrive.<BR />I spent 2 days off work waiting for a booked engineer who never arrived and Talktalk didn't even bother to notify me.<BR />On July 27, at 7:43 am, while at work, I received a message from an engineer that he would come to me between 8-8:30 am to fix the problem.<BR />Engineer arrived while I was at work Talk talk sent an engineer to me without booking him first.<BR />The engineer sent me a message saying no one was home and I have to pay 75 pounds in on my next bill.<BR />Talktalk I ask is this a joke? Really??<BR />Do you send engineers without booking when it suits you and you think someone is sitting at home waiting for them?<BR />Fortunately, I have proof of everything in the form of messages from Talktalk and an engineer.</P><P>I called tech support and spoke to a manager but he didn't help me.<BR />I just received an assurance that they will look into the case and I will get a reply on July 31, 2023<BR />I also got my case number CMP-480978</P><P>Please help in this matter, also add screenshots</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2023-07-27-18-38-48-348_com.google.android.apps.messaging.jpg" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/66226iF644A448346E1135/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Screenshot_2023-07-27-18-38-48-348_com.google.android.apps.messaging.jpg" alt="Screenshot_2023-07-27-18-38-48-348_com.google.android.apps.messaging.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2023-07-27-18-41-40-748_com.whatsapp.jpg" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/66227iA37B8D102712BE39/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Screenshot_2023-07-27-18-41-40-748_com.whatsapp.jpg" alt="Screenshot_2023-07-27-18-41-40-748_com.whatsapp.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2023-07-27-18-47-17-482_com.google.android.apps.messaging.jpg" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/66228iBC24189842CD00BC/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Screenshot_2023-07-27-18-47-17-482_com.google.android.apps.messaging.jpg" alt="Screenshot_2023-07-27-18-47-17-482_com.google.android.apps.messaging.jpg" /></span></P><P> </P><P>&nbsp;</P> Thu, 27 Jul 2023 17:53:28 GMT Marzenka 2023-07-27T17:53:28Z https://community.talktalk.co.uk/t5/Billing/OPENREACH-ENGINEER-MISSING-IN-ACTION/m-p/2982539#M327229 <P>hello everyone<BR />I would like to share with you my situation with a booked engineer.<BR />I did a line test and it turned out that there is a problem with my talktalk connection. I booked an engineer's visit on July 25 because I had 2 days off work on July 25-26.<BR />On July 25, however, the engineer was not there.<BR />Talktalk sent me a message saying you're sorry and offering to rebook the engineer for another day.<BR />I rebooked the engineer for July 26, but again he did not arrive.<BR />I spent 2 days off work waiting for a booked engineer who never arrived and Talktalk didn't even bother to notify me.<BR />On July 27, at 7:43 am, while at work, I received a message from an engineer that he would come to me between 8-8:30 am to fix the problem.<BR />Engineer arrived while I was at work Talk talk sent an engineer to me without booking him first.<BR />The engineer sent me a message saying no one was home and I have to pay 75 pounds in on my next bill.<BR />Talktalk I ask is this a joke? Really??<BR />Do you send engineers without booking when it suits you and you think someone is sitting at home waiting for them?<BR />Fortunately, I have proof of everything in the form of messages from Talktalk and an engineer.</P><P>I called tech support and spoke to a manager but he didn't help me.<BR />I just received an assurance that they will look into the case and I will get a reply on July 31, 2023<BR />I also got my case number CMP-480978</P><P>Please help in this matter, also add screenshots</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2023-07-27-18-38-48-348_com.google.android.apps.messaging.jpg" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/66226iF644A448346E1135/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Screenshot_2023-07-27-18-38-48-348_com.google.android.apps.messaging.jpg" alt="Screenshot_2023-07-27-18-38-48-348_com.google.android.apps.messaging.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2023-07-27-18-41-40-748_com.whatsapp.jpg" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/66227iA37B8D102712BE39/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Screenshot_2023-07-27-18-41-40-748_com.whatsapp.jpg" alt="Screenshot_2023-07-27-18-41-40-748_com.whatsapp.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2023-07-27-18-47-17-482_com.google.android.apps.messaging.jpg" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/66228iBC24189842CD00BC/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Screenshot_2023-07-27-18-47-17-482_com.google.android.apps.messaging.jpg" alt="Screenshot_2023-07-27-18-47-17-482_com.google.android.apps.messaging.jpg" /></span></P><P> </P><P>&nbsp;</P> Thu, 27 Jul 2023 17:53:28 GMT https://community.talktalk.co.uk/t5/Billing/OPENREACH-ENGINEER-MISSING-IN-ACTION/m-p/2982539#M327229 Marzenka 2023-07-27T17:53:28Z https://community.talktalk.co.uk/t5/Billing/OPENREACH-ENGINEER-MISSING-IN-ACTION/m-p/2982541#M327230 <P>This doesn't look like an email service issue. And as you have a complaint reference number this suggests you have made a formal complaint that will be handled by a Complaints Manager who will contact you. Moving this out of the email service forum to the Accounts forum to check on your account / complaint status. But note that as you do appear to have a Complaints reference all active contact with you must come from the appointed Complaints Manager until the complaint is resolved.</P> Thu, 27 Jul 2023 18:08:27 GMT https://community.talktalk.co.uk/t5/Billing/OPENREACH-ENGINEER-MISSING-IN-ACTION/m-p/2982541#M327230 Gondola 2023-07-27T18:08:27Z