topic Re: Missing Gift Card in Billing

Missing Gift Card

alipali28 — Mon, 31 Jul 2023 12:27:07 GMT

Hello

On renewal in February 2023 I was offered a £75 gift voucher. I have chased this up and was reassured it would be investigated. That was on 16th July. I still haven't heard anything! Can you please let me know when I should expect it?

Regards

Re: Missing Gift Card

Gliwmaeden2 — Mon, 31 Jul 2023 14:00:22 GMT

Staff need to identify your account, @alipali28.

Complete your community forum profile details by adding your Talktalk phone number / account number in Personal Information. Go via your avatar/name; settings. SAVE CHANGES.

Re: Missing Gift Card

alipali28 — Mon, 31 Jul 2023 14:44:35 GMT

Thank you. I think I've done that now!

Re: Missing Gift Card

Gliwmaeden2 — Mon, 31 Jul 2023 15:18:39 GMT

Look out for a response from staff - they are on here most weekdays during the day.

Re: Missing Gift Card

alipali28 — Wed, 02 Aug 2023 07:49:36 GMT

Hi I have had no response from Talk Talk is this normal?

Re: Missing Gift Card

Gliwmaeden2 — Wed, 02 Aug 2023 08:25:59 GMT

There can be quite a delay.

I'll check whether there's any cover, @alipali28, but usually it is best just to wait for staff to respond.

Each further post delays the progress of the thread in the queue because it's an automated workflow.

Re: Missing Gift Card

Anonymous — Wed, 02 Aug 2023 09:05:59 GMT

Morning,

I'm sorry for the delay. I will ask my colleague Arne to take a look at this. Can I just confirm, have you also checked your spam and junk email folders?

Thanks

Re: Missing Gift Card

Arne-TalkTalk — Wed, 09 Aug 2023 09:49:07 GMT

HI alipali28

I have escalated this for you to get the voucher sent ASAP.

Regards