topic Re: Reward card/voucher not received in Billing

Reward card/voucher not received

Yorlass — Sat, 08 Jul 2023 19:21:54 GMT

At the end of my contract I arranged to change my broadband from TalkTalk to Vodafone but had a phone call from TalkTalk Customer Support offering me a deal to stay with TalkTalk. Part of this deal was a reward card for £130. I agreed and my new broadband contract started on 5 May 2023. I was told an email about the reward card would be sent within 45 days. I did not receive it so contacted Customer Support. I was then told it would be emailed to me 60 days after the beginning of my contract. I still haven't received anything and it's impossible to get hold of anyone to talk to about this. Can anyone here pass it to the right department please? My profile contains my account and contact details.

Re: Reward card/voucher not received

Arne-TalkTalk — Wed, 19 Jul 2023 10:57:35 GMT

Hi Yorlass

I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards

Re: Reward card/voucher not received

Yorlass — Wed, 02 Aug 2023 11:11:03 GMT

Hi, it's been another two weeks and I still haven't heard anything. The voucher was promised in 45 days and it has now been almost 90.

Re: Reward card/voucher not received

Gliwmaeden2 — Wed, 02 Aug 2023 11:48:16 GMT

I'll re-escalate this for you, @Yorlass.

However the board isn't staffed every day (especially during the holidays) so this might yet take a while.

Re: Reward card/voucher not received

Yorlass — Fri, 18 Aug 2023 12:59:58 GMT

Another two weeks gone and still nothing received? Now 100 days since my contract started. @Gliwmaeden2 @Arne-TalkTalk

Re: Reward card/voucher not received

Gliwmaeden2 — Fri, 18 Aug 2023 15:21:47 GMT

I'll re-escalate this, but it's likely to be Monday before staff follow up, @Yorlass.

Re: Reward card/voucher not received

Yorlass — Fri, 18 Aug 2023 18:02:13 GMT

Thank you