topic Re: Unable to aceess MyAccount website in Billing

Unable to aceess MyAccount website

KeithFrench — Wed, 02 Aug 2023 08:26:34 GMT

Every time I try to access MyAccount from any device on my broadband, it fails. If I try to go to:-

https://auth.talktalk.co.uk/login

I get the connection reset error:-

Connection Reset

I have tried the following:-

All other websites can be reached OK.
I have tried clearing the browser's cache and used a different browser.
Tried different PC's and an Android smart phone, they are all the same.
I can ping the domain OK, so DNS resolves it OK.

Re: Unable to aceess MyAccount website

Anonymous — Wed, 02 Aug 2023 09:29:59 GMT

Morning,

Is this still happening today too @KeithFrench ?

Thanks

Re: Unable to aceess MyAccount website

Divsec — Wed, 02 Aug 2023 09:34:18 GMT

Hi Keith both are working well for me, regular and password less, on Android and Chrome.

Re: Unable to aceess MyAccount website

KeithFrench — Wed, 02 Aug 2023 09:37:07 GMT

Hi @Anonymous

I have just retested this & the problem still exists. I wonder if this is some geographic issue as I know, like @Divsec has said, it works fine for others.

Re: Unable to aceess MyAccount website

Anonymous — Wed, 02 Aug 2023 09:39:59 GMT

Morning,

That's very strange. Did you also try a 30 minute router power down to clear the current session?

Thanks

Re: Unable to aceess MyAccount website

KeithFrench — Wed, 02 Aug 2023 09:42:06 GMT

Hi @Anonymous

No, I didn't think of that (shame on me), I will try it over lunch & get back to you later this afternoon.

Re: Unable to aceess MyAccount website

Anonymous — Wed, 02 Aug 2023 09:43:12 GMT

No worries, it might not make any change but worth a go.

Thanks 🙂

Re: Unable to aceess MyAccount website

KeithFrench — Wed, 02 Aug 2023 12:11:16 GMT

Hi @Anonymous,

I was kind of right, it was geographic - it was all down to my router & dodgy left-over sessions! You were the one who was 100% correct.

Thanks very much.

Re: Unable to aceess MyAccount website

Anonymous — Wed, 02 Aug 2023 12:12:32 GMT

Ah, no problem. Glad it's working again 🙂

Thanks